Operations and Logistic Manager

1 month ago

Austin, United States American Air Filter International Full time
Job DescriptionJob DescriptionDescription:

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 and has grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for quality and performance and deliver clean air solutions in residential, commercial, and industrial air pollution control, gas containment removal, power generation, and other stringent clean room environments.


We are a member of the Daikin Group, the world's largest air conditioning and clean air solutions provider with over

$15 Billion in sales and 56,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems, and electronics. AAF and Daikin are powered by our investment in people, products, and our processes.


Our culture of continuous improvement, safety, and world-class operations is powered by our people-centered management philosophy. This philosophy is built around mutual selection: while AAF seeks top-talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers, and our environment with the trust and respect we each require and our passion to give back to our community for our success.


AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.


We are seeking an entrepreneurial-minded individual to manage our small and growing Austin branch location. Must be a self-starter and invested in establishing connections with the local community and customer base in Austin.

  • Lead the day-to-day operations of the Austin Branch and provide support to the team in ensuring quality customer service and budget performance.
  • Manage branch profit and loss statements and partner with the Americas VP of Branch Operations to develop budgets and allocate financial resources to achieve business goals.
  • Directly manage a small team of warehouse, delivery and service personnel including scheduling of service requests, and delivery routes for each week.
  • Manage inventory, merchandise, parts, and equipment inventory processes and inventory turns. Take pride in warehouse and promote cleanliness, attention to detail and protection of stored products.
  • Create a positive customer service culture with the staff at the branch, including greeting customers that may come in during the day to pick up will call warehouse orders.
  • Provide accurate, professional, and timely customer service/support to our customers and assess customer satisfaction through regular dialog with customers and company owners occasionally.
  • Participate in the selection process of hiring and promotion decisions or recommendations; determine staff needs to ensure coverage on all jobs and that branch obligations are met.
  • In the event there are on-site issues with the building or surrounding area, dialog with property management (landlord) directly.
  • Foster collaboration that promotes mutual trust and respect for the team.
  • Establish a culture that promotes high commitment, morale, motivation, and productivity levels.
  • Assess the work of direct reports to evaluate job performance and provide coaching, development, and mentoring opportunities for employee development.
  • Identify process improvements to increase efficiency, save time, or reduce costs at the branch.
  • Other duties as assigned.

What you will do:

  • Coordinate with remote North America Customer Service team for daily picklists, customer orders and deliveries needed
  • Create RFQ for outside buy items, to be delivered to Regional purchasing team to raise purchase orders.
  • Communicate with purchasing department regarding vendor order status.
  • Manage customer schedules for service and delivery
  • fulfill customer’s needs in a timely manner and communicate with customer as needed.
  • Manage warehouse inventory and equipment, reporting monthly on any maintenance needs
  • Participate in weekly forecast tracker call, identifying inventory needs for upcoming orders and also reporting on-time status of open customer orders for the month.
  • Manage personnel issues, involving Corporate HR as needed
  • Comply with all safety and quality policies, ensuring employees are current in all company published training materials.
  • Organize inbound and outbound freight as required with AAF corporate carriers.
Requirements:
  • Bachelor’s degree, or equivalent work experience.
  • Must maintain a valid driver’s license and good driving record.
  • Previous management experience in retail, logistics, or supply chain a plus, but not required.
  • Must be proficient with MS Office (Word, Excel, and PowerPoint).
  • Experience with SAP an asset.
  • Minimum 3-5 years Operations experience within the manufacturing, distribution, and/or service industry.
  • Supervisory experience preferred, including that of commercial drivers and service technicians.
  • Entrepreneurial motivation and spirit.
  • Impeccable ethics.

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