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Operations Manager
2 months ago
We are seeking an experienced Operations Manager to join our team at Returnmates. As an Operations Manager, you will play a pivotal role in supporting our operations in the Austin market. You will work closely with our Head of Operations and Ops Team to create processes that provide customers with an amazing experience from the moment they schedule a pickup to the moment they receive their refund.
Key Responsibilities- Hire and manage a fleet of drivers based on projected demand
- Perform analysis on daily operations and create process improvements based on the findings
- Deliver excellent customer service; use a customer-first mindset when answering questions from customers with regards to their returns
- Foster a culture of continuous improvement by implementing process enhancements and promoting innovation
- Work closely with the Head of Operations & Ops Team on a daily basis to relay feedback and identify opportunities for process improvements
- Develop and implement strategies to drive business development and increase profitability
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes
- Provide leadership in strategic planning initiatives to drive long-term growth
- Manage the budget and financial aspects of operations, including profit loss analysis and cost control measures
- Bachelor's degree from an accredited college/university or 4+ years work experience in a related field
- 2-4 years of experience in logistics, investment banking, consulting, or high-growth startup experience is a plus
- Experience working in a warehouse setting, managing and directing the work of independent contractors
- Experience in managing complex projects/programs through to completion
- Ability to work in-person at the warehouse facility full-time
- Excellent problem-solving abilities with a focus on process improvement
- Strategic thinker with the ability to develop and execute business strategies
- Humble, can-do attitude with an obsession for solving problems
- Strong understanding of e-commerce, the online returns process, and logistics
- Strong verbal communication and customer service skills
- Strong Excel / PowerPoint skills (or Google Suite equivalent)
- Prior experience managing independent contractors
- 100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
- Unlimited PTO
- Employee stock options
- A fun and engaging work environment
