Logistics and Operations Supervisor

2 weeks ago


Austin, Texas, United States American Air Filter International Full time
Job Overview

Company: American Air Filter International

Position: Operations and Logistics Manager

About Us:
American Air Filter International is a leader in providing innovative clean air solutions worldwide. As part of the Daikin Group, we are committed to excellence and sustainability in air quality management.

Role Summary:
We are looking for a proactive and entrepreneurial individual to oversee our operations at the Austin branch. This role requires a self-motivated leader who can build strong relationships within the local community and with our customer base.

Key Responsibilities:

  • Oversee daily operations of the Austin branch, ensuring high-quality customer service and adherence to budgetary guidelines.
  • Manage financial performance by analyzing profit and loss statements and collaborating with senior management to create budgets.
  • Lead a small team of warehouse and service personnel, coordinating schedules and service requests efficiently.
  • Supervise inventory management processes, ensuring optimal stock levels and maintaining a clean and organized warehouse environment.
  • Foster a customer-centric culture by engaging with clients and ensuring their needs are met promptly.
  • Conduct regular assessments of customer satisfaction and address any concerns directly.
  • Participate in the recruitment and development of staff, ensuring adequate coverage for all operational needs.
  • Engage with property management for any facility-related issues.
  • Encourage a collaborative team environment that promotes trust and respect.
  • Implement strategies to enhance employee morale, motivation, and productivity.
  • Evaluate team performance and provide coaching and development opportunities.
  • Identify and recommend process improvements to enhance operational efficiency.
  • Perform additional duties as assigned.

What You Will Do:

  • Coordinate with the North America Customer Service team for daily operations.
  • Prepare requests for quotes for external purchases and liaise with the purchasing team.
  • Maintain communication with vendors regarding order statuses.
  • Manage customer service schedules and ensure timely fulfillment of orders.
  • Oversee warehouse inventory and equipment maintenance.
  • Participate in weekly forecasting discussions to assess inventory needs.
  • Address personnel matters in collaboration with Corporate HR.
  • Ensure compliance with safety and quality standards across the branch.
  • Organize logistics for inbound and outbound shipments.

Qualifications:

  • Bachelor's degree or equivalent professional experience.
  • Valid driver's license with a clean driving record.
  • Previous experience in management within logistics or supply chain is advantageous.
  • Proficiency in MS Office applications.
  • Experience with SAP is a plus.
  • 3-5 years of operational experience in manufacturing, distribution, or service sectors.
  • Supervisory experience is preferred.
  • Demonstrated entrepreneurial spirit and strong ethical standards.


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