Logistics and Operations Supervisor
2 weeks ago
Company: American Air Filter International
Position: Operations and Logistics Manager
About Us:
American Air Filter International is a leader in providing innovative clean air solutions worldwide. As part of the Daikin Group, we are committed to excellence and sustainability in air quality management.
Role Summary:
We are looking for a proactive and entrepreneurial individual to oversee our operations at the Austin branch. This role requires a self-motivated leader who can build strong relationships within the local community and with our customer base.
Key Responsibilities:
- Oversee daily operations of the Austin branch, ensuring high-quality customer service and adherence to budgetary guidelines.
- Manage financial performance by analyzing profit and loss statements and collaborating with senior management to create budgets.
- Lead a small team of warehouse and service personnel, coordinating schedules and service requests efficiently.
- Supervise inventory management processes, ensuring optimal stock levels and maintaining a clean and organized warehouse environment.
- Foster a customer-centric culture by engaging with clients and ensuring their needs are met promptly.
- Conduct regular assessments of customer satisfaction and address any concerns directly.
- Participate in the recruitment and development of staff, ensuring adequate coverage for all operational needs.
- Engage with property management for any facility-related issues.
- Encourage a collaborative team environment that promotes trust and respect.
- Implement strategies to enhance employee morale, motivation, and productivity.
- Evaluate team performance and provide coaching and development opportunities.
- Identify and recommend process improvements to enhance operational efficiency.
- Perform additional duties as assigned.
What You Will Do:
- Coordinate with the North America Customer Service team for daily operations.
- Prepare requests for quotes for external purchases and liaise with the purchasing team.
- Maintain communication with vendors regarding order statuses.
- Manage customer service schedules and ensure timely fulfillment of orders.
- Oversee warehouse inventory and equipment maintenance.
- Participate in weekly forecasting discussions to assess inventory needs.
- Address personnel matters in collaboration with Corporate HR.
- Ensure compliance with safety and quality standards across the branch.
- Organize logistics for inbound and outbound shipments.
Qualifications:
- Bachelor's degree or equivalent professional experience.
- Valid driver's license with a clean driving record.
- Previous experience in management within logistics or supply chain is advantageous.
- Proficiency in MS Office applications.
- Experience with SAP is a plus.
- 3-5 years of operational experience in manufacturing, distribution, or service sectors.
- Supervisory experience is preferred.
- Demonstrated entrepreneurial spirit and strong ethical standards.
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