Lead Receptionist

1 month ago

Philadelphia, United States EAST FALLS HEALTHCARE LLC Full time
Job DescriptionJob Description

Lead Receptionist (Full Time)

Shift: 8am-4pm

The Receptionist is responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This oftentimes includes clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor.

Responsibilities:

  • Receive inquiries and release information in accordance with established policies and procedures.
  • Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
  • Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse.)
  • Report suspicious persons/information to supervisor immediately.
  • Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
  • Attend and participate in in-service educational classes and on-the-job training programs as directed.
  • Use office supplies in an efficient manner to avoid waste.
  • Maintain confidentiality of all pertinent resident care information to assure resident rights are protected.

Requirements

  • Must Possess, as a minimum, a high school grade education or its equivalent

We are proud to offer:

  • Competitive Rates
  • 401(k) Retirement Plan
  • Healthcare benefits (medical, dental and vision)
  • Paid time off

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