Front Desk Receptionist

1 week ago


Philadelphia, United States AbaCares Services Full time
Job DescriptionJob Description

Company: AbaCares Services 

Job Type: Full-time 

Application Deadline: 09/30/2024 

 

Are you passionate about helping others and providing exceptional customer service? Join our team at AbaCares Services as a Home Care Front Desk Receptionist

AbaCares Services is a leading home care agency dedicated to providing compassionate and professional care to our clients. We are seeking a dynamic and friendly individual to join our office in Northeast Philadelphia. If you thrive in a fast-paced environment, enjoy interacting with people, and strongly desire to make a difference, we want to hear from you

 

 Key Responsibilities:

 Client Interaction and Coordination: Greet clients, caregivers, and visitors with warmth and professionalism, manage phone calls, emails, and inquiries, and schedule and confirm appointments.

 Administrative Support: Maintain accurate client records, manage mail and deliveries, order office supplies, and perform data entry and filing.

 Compliance and Record Management: Ensure all client records are managed according to HIPAA and agency policies and maintain Up-to-date documentation.

 Communication and Support: Liaison between clients, caregivers, and office staff; address client concerns; and assist with emergency coverage and shift changes.

 Crisis Management: Respond to urgent situations, manage client emergencies, and document incidents according to agency protocols.

 Customer Service: Deliver exceptional service by demonstrating empathy, professionalism, and a problem-solving attitude.

 

 Qualifications:

  •  A high school diploma or equivalent, an associate degree or certification in healthcare administration or a related field is preferred.
  •  1 - 2 years of experience in a front desk, customer service, or administrative role, preferably in a home care or healthcare setting.
  •  Strong communication and organizational skills, with the ability to multitask effectively.
  •  Proficiency in Microsoft Office Suite and experience with scheduling software.
  •  Compassionate, patient, and customer-focused, with a commitment to delivering high-quality service.

 What We Offer:

 

 Competitive pay and benefits package.

 A supportive and collaborative work environment.

 Opportunities for professional growth and development.

 The chance to make a meaningful impact on the lives of clients and their families.

 

 How to Apply:

 

To apply, visit www.abacares.org/careers. We look forward to hearing from you

 

Join AbaCares Services and help us make a difference in the lives of those we serve

 



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