Front Desk Receptionist
1 week ago
Company: AbaCares Services
Job Type: Full-time
Application Deadline: 09/30/2024
Are you passionate about helping others and providing exceptional customer service? Join our team at AbaCares Services as a Home Care Front Desk Receptionist
AbaCares Services is a leading home care agency dedicated to providing compassionate and professional care to our clients. We are seeking a dynamic and friendly individual to join our office in Northeast Philadelphia. If you thrive in a fast-paced environment, enjoy interacting with people, and strongly desire to make a difference, we want to hear from you
Key Responsibilities:
Client Interaction and Coordination: Greet clients, caregivers, and visitors with warmth and professionalism, manage phone calls, emails, and inquiries, and schedule and confirm appointments.
Administrative Support: Maintain accurate client records, manage mail and deliveries, order office supplies, and perform data entry and filing.
Compliance and Record Management: Ensure all client records are managed according to HIPAA and agency policies and maintain Up-to-date documentation.
Communication and Support: Liaison between clients, caregivers, and office staff; address client concerns; and assist with emergency coverage and shift changes.
Crisis Management: Respond to urgent situations, manage client emergencies, and document incidents according to agency protocols.
Customer Service: Deliver exceptional service by demonstrating empathy, professionalism, and a problem-solving attitude.
Qualifications:
- A high school diploma or equivalent, an associate degree or certification in healthcare administration or a related field is preferred.
- 1 - 2 years of experience in a front desk, customer service, or administrative role, preferably in a home care or healthcare setting.
- Strong communication and organizational skills, with the ability to multitask effectively.
- Proficiency in Microsoft Office Suite and experience with scheduling software.
- Compassionate, patient, and customer-focused, with a commitment to delivering high-quality service.
What We Offer:
Competitive pay and benefits package.
A supportive and collaborative work environment.
Opportunities for professional growth and development.
The chance to make a meaningful impact on the lives of clients and their families.
How to Apply:
To apply, visit www.abacares.org/careers. We look forward to hearing from you
Join AbaCares Services and help us make a difference in the lives of those we serve
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