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Office Call Center

4 months ago

Oceanside, United States American Plumbing Heating & Air Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Bonus based on performance
  • 401(k) matching
  • Free uniforms
  • Health insurance
  • Training & development

SUMMARY

Needs to have great customer/phone skills, friendly, multitask, professional and be able to think quickly on his/her feet.

Duties include but are not limited to:

1. Applicant should have a minimum of 3 years of verifiable previous call taking/dispatch experience.
Must have excellent working abilities with MS Word and Excel.
Answering phones, Dispatching, Scheduling, Data Entry, and other misc. Office duties.
Capable of working with very little supervision and must be self motivated.
Accuracy in recording, compiling, and efficiently organizing information.
Strong writing skills and good attitude.
The starting hourly rate is $21 + depending on experience, abilities, and performance. Employee will
receive raises as performance dictates. 90 day job trail period.
Some benefits after 180 days (paid holidays, sick days, simple IRA). 1 week paid vacation after 1 year of employment.
The applicant is to be drug free - testing and background check may be required.

2. Identifying, investigating and resolving customer issues in a timely and effective manner
utilizing principles of good customer service.

3. Maintains AR current and periodically calls customers for payment, sends late notices, etc.

4. Coordinates and communicates to facilitate efficient daily operations.

5. Communicates clearly and is comfortable calling clients to set up appointments.

6. Maintains positive behaviors, approaches, attitudes and commitments to interpersonal service in regards to
customers, visitors, and coworkers.

7. Enjoy doing basic administrative tasks, such as filing, office organizing, etc.

8. Documents actions by completing forms, logs, and records.

9. Prepares and generates written reports upon request.

10. Understands, interprets and applies general administrative and departmental policies and
procedures.

11. Organizes and prioritizes work assignments.

12. Operates GPS (Nextraq) and communication equipment to correctly send calls to technicians.

13. Basic computer skills, emails, etc.

14. Answers phones in a timely manner (by the third ring). On call dispatch every other weekend.

15. Coordinates set up times with customer service representatives.

16. Assists in the routing of alternate directions when traffic is congested.

17. Informs the customer of possible delays in service.

18. Ensures quality and accuracy of schedule for the following day.

19. Reviews start times on schedule and in the computer, verifies accuracy.

Arrival Time

Departure Time

Late Arrivals

Problems

Verifies runs prior to teams departure

Other duties as assigned.

This is a full time position. Pay is based on experience, starting at $ 21.00 per hr. + possibility to earn extra cash after hrs and on weekends.

Office Hours 8am-5pm M-F.