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Box Office Attendant

2 months ago

Oceanside, United States Frontwave Arena Full time

Frontwave Arena is seeking a Part-Time Box Office Attendant for our 7,500-capacity indoor entertainment and sports arena responsible for delivering outstanding customer service by assisting guests with ticket purchases, will-call pickups, problem solving ticketing issues, and providing general event information. This role requires a friendly and professional demeanor, excellent communication skills, and the ability to work efficiently in a fast-paced environment. The Box Office Attendant ensures that all guests have a seamless and enjoyable experience from the moment they purchase their tickets to the time they enter the arena.


Work Location & Hours

Oceanside, California

Part-Time hourly position with varying hours.

Ability to work evenings, weekends, and holidays, as required to support events.


Pay Scale

$20.00-$24.00 hourly contingent upon experience.


Primary Duties and Responsibilities

  • Ticket Sales: Process ticket sales for events using the arena's ticketing software, handling credit card transactions accurately.
  • Customer Service: Greet customers, answer inquiries regarding event schedules, seating arrangements, pricing, and arena policies.
  • Will-Call Management: Assist with the distribution of pre-purchased tickets at the will-call window, ensuring proper identification and verification.
  • Event Support: Provide information about upcoming events, promotions, and special offers. Assist with any special requests or accommodations as needed.
  • Issue Resolution: Address and resolve customer issues, complaints, or ticketing problems in a professional and courteous manner.
  • General Administration: Maintain accurate records of sales transactions and prepare end-of-shift reports.
  • Compliance: Ensure all ticketing procedures comply with arena policies and regulations, including ADA requirements and privacy standards.
  • Team Collaboration: Work closely with other box office staff, security, and event operations teams to ensure smooth event execution.


Reporting Relationships

This position reports to the Box Office Manager.


Job Requirements

  • High school diploma or equivalent required; some college coursework in business, hospitality, or related field preferred.
  • Previous experience in a customer service, retail, or box office setting is highly desirable.
  • Strong interpersonal and communication skills.
  • Ability to operate computerized ticketing systems.
  • Proficiency in handling cash and credit card transactions.
  • Problem-solving skills and ability to remain calm under pressure.
  • Attention to detail and organizational skills.
  • Flexibility to work evenings, weekends, and holidays, depending on the event schedule.
  • Ability to stand for extended periods and perform physical tasks, such as lifting up to 25 pounds.


Working Conditions

  • Environment: The role involves working in a ticket booth, which may require sitting or standing for long periods. The environment can be fast-paced and noisy, especially during event days.
  • Schedule: Part-time or full-time hours, with varying shifts based on event schedules, including late nights and weekends.



Equal Employment Opportunity:

Frontwave Arena is an equal opportunity employer. Frontwave Arena provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Frontwave Arena takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.


Hiring Practices:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Frontwave Arena recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Frontwave Arena may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Please note that any compensation information provided is a good faith estimate for this position only. Frontwave Arena takes into consideration a candidate’s education, training, and experience, as well as the venue’s location, expected quality and quantity of work, external market, and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.