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FOREWARN Sales Support Specialist
4 months ago
Our Company:
FOREWARN is a division of red violet, a publicly traded data and analytics company (NASDAQ: RDVT). At red violet, we build proprietary technologies and apply analytical capabilities to deliver comprehensive identity intelligence. Our technology powers critical solutions, which empower organizations to operate with confidence. Our solutions enable the real-time identification and location of people, businesses, assets, and their interrelationships. These solutions are used for purposes including risk mitigation, due diligence, fraud detection and prevention, regulatory compliance, and marketing. We are dedicated to making the world a safer place and reducing the cost of doing business. We do this by hiring and retaining the most talented and enthusiastic team possible that is highly focused on our customers’ success.
We created FOREWARN to address previously unserved safety and awareness issues in industries that continue to be reliant on personal interactions with consumers.
By delivering instant knowledge of identity information, criminal history, financial risks, and more, FOREWARN simplifies risk assessment and increases user confidence before meeting with unknown prospects.
The Role:
FOREWARN is seeking a bright, highly motivated individual with an analytical mind for our FOREWARN Sales Support Team that can handle a variety of attention to detail required tasks in a fast-paced high volume environment. Our FOREWARN Sales Support Specialists support the entire Sales Team and customer base through CRM administration and management, lead qualification, reporting, and also drive automation projects to further streamline the departments operational efficiency and improve the functions control environment.
What You Will Do:
- Directly responsible for the supporting the FOREWARN Sales Team, and customer base, the FOREWARN Sales Support Specialist will serve as the front end, main point of contact for the Sales Team and liaison between the Sales Team and other internal departments.
- Work directly with the FOREWARN Sales Team on a daily basis to fulfill their requests, which may include processing applications, assisting customers, process contracts, etc.
- Work collaboratively with the Operations Team, Management, and other departments to ensure superior customer service.
- Serve as the front end, main point of contact for our customer base.
- Resolve customer issues via phone and email.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Actively engage in product updates in order to provide immediate and efficient resolutions for customers.
- Perform weekly reporting through Salesforce and Excel.
- Assist the Billing Department with applying credits, invoice reconciliation, and customer disputes.
- Populate and maintain the highest standards of data integrity in the CRM.
- Participate in account onboarding and set up within different company programs.
- Maintain accurate, up to date, properly stored account / implementation notes and records pertaining to customer contracts.
- Special projects as assigned (customer billing audits, data cleanup projects, etc.).
What You Bring:
- Minimum of 1+ years of Administrative work experience preferred.
- Must have strong organization, communication, and multi-tasking skills with an ability to prioritize tasks and work well in a fast-paced environment.
- Salesforce experience is preferred.
- Ability to handle a high volume of workload with extremely strong attention to detail.
- Excellent interpersonal skills to include both internal and external client-facing interactions.
- MS Excel experience with ability to develop and analyze reports along with knowledge of v-look up, queries, functions, and reports.
What We Offer:
FOREWARN offers excellent benefits including opportunity for stock (RSU) grants, a 401K and generous company match, flexible PTO policy, medical, dental and vision coverage, commuter benefits, in-office healthy snacks, team events and more.
FOREWARN is proud to be an Equal Opportunity Employer.
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Requirements: