Front Office Administrative Assistant
2 weeks ago
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.
Start down your exciting career path today by applying for our Customer Service Representative job openingResponsibilities
- Handle patient scheduling, appointments, multi-phone line
- Gather new patient data; keep track of all patient referrals
- Disseminate information to patients; act as a go-between for patients and physicians
- Send and keep a log of all reports sent to doctors
- Collect all payments; insurance verification
- Collect/open mail; distribute mail to proper areas/people
- Send benefits paperwork to billing companies
- Handle all scheduling and ensuing communication
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Collect new patient intake information; track all clinic referrals
- Fax reports to physicians; keep a log of incoming reports
- Verify Insurance and track insurance-covered visits; take co-payments
- Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
- Communicate with the office manager and clinicians about scheduling/patient arrival
- High school diploma or equivalent [GED]; College degree a plus for advancement..
- Valid driver's license and reliable transportation
- Great communicator and multi-tasker, detail-oriented
- Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
- Up-to-date Driver's License and a dependable vehicle
- Excellent at handling details, communicating and multitasking
- Great demeanor, strong integrity and compassion
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