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Customer Solutions Specialist

2 months ago

Chicago, United States LV Property Management Full time
Job DescriptionJob Description

We are looking for an additional Customer Solutions Specialist to support our growing customer base. If you have a strong work ethic, a "do whatever it takes" attitude, and can thrive in a family work environment - this is the job for you Apply today to begin your journey with an established, reputable, family-oriented company that values its employees' opinions and contributions
Responsibilities

  • Answer inbound phone calls and respond to email inquiries
  • Perform outbound calls with existing customers
  • Create service tickets and schedule appointments accurately
  • Review customer account information.





  • Strong English verbal and written communication skills
  • Attention to detail and accuracy a must
  • Excellent email handling skills
  • Strong customer service focus with the ability to empathize as well as prioritize customers' needs
  • Must be able to multi-task
  • Solid sales acumen
  • Minimum typing skills of 30 words per minute
  • Determination to succeed
  • Personal accountability is a necessity
  • Contact Center background preferred
  • Bilingual (Spanish) is a plus.