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Principal Community Relations Officer

3 months ago

Los Angeles, United States Arellano Associates Full time
Job DescriptionJob DescriptionDescriptionThis position serves as the positive link between Metro, the community, and various stakeholders to create trust and an enduring relationship for Metro; conducts the more complex staff work in
connection with community outreach, preparation, and dissemination of informational materials, training, mitigation, and rapid response resolution.

This a full-time position with Arellano Associates on the Metro G Line project in the San
Fernando Valley (Van Nuys Project Office) with opportunities for advancement.
Key Responsibilities
  • Liaison Work: Provide high-level liaison work between Metro and Board members, passengers, and external stakeholders, such as elected officials, businesses, and community and special interest groups regarding Metro’s transit services, systems, and programs.
  • Project Management: Serve as lead staff in planning, implementing, and managing assigned construction projects and other special projects designed to meet community needs.
  • Employee Guidance: Provide guidance and assistance to new or entry-level employees.
  • Publicity and Outreach: Plan and implement, or attend publicity efforts, strategies, and outreach programs to define community needs, obtain their input, gain their support, and promote Metro’s projects, programs, and initiatives.
  • Conflict Resolution: Meet and confer with Metro staff, external stakeholders, and project contractors to resolve conflicting or divergent opinions and reach mutually acceptable solutions.
  • Incident and Complaint Research: Research incidents, complaints, and concerns, including difficult and sensitive problems, and interface with contractors and management at all levels of the organization to resolve issues.
  • Strategic Recommendations: Recommend strategies to promote Metro’s strategic goals and objectives.
  • Presentations: Prepare and make presentations to management, public officials, community groups, schools, and other stakeholders.
  • Project Support: Provide support to project management and the department, and inter-department management in Board presentations, community outreach, and in coordinating construction activities and mitigations.
  • Communication Tools: Provide input in creating useful communication tools and methods.
  • Content Development: Develop content for collateral material to educate the public on construction activities.
  • Community Engagement: Keep the community and elected officials informed of construction impacts related to construction projects.
  • Stay Informed: Remain up to date on current and proposed activities and programs, and applicable regulations by attending Board, project, and community meetings.
  • Documentation: Prepare correspondence, reports, newsletters, and talking materials as requested by management or public officials.
  • Safety Education: Plan and conduct safety education outreach before and during construction projects.
  • Tours Coordination: Coordinate and conduct tours of Metro construction projects.
  • Budget Input: Provide input for developing budgets.
  • RFP Preparation: Prepare Request for Proposals (RFPs) for promotional and/or professional services; negotiate and monitor contracts to ensure compliance with project goals.
  • EEO Compliance: Contribute to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out.
  • Other Duties: Perform other related job duties as required.


Skills, Knowledge and ExpertiseKnowledge of (defined as a learned body of information that is required for and applied in the
performance of job tasks):
  • Theories, principles, and practices of community relations, government relations, and public relations
  • Protocols when communicating with public agencies
  • Metro transit system
  • Group dynamics and community organizing techniques
  • Structure, functioning, and protocol of local government agencies and community groups
  • Research and analytical techniques, methods, and procedures
  • Applicable business software applications
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
  • Performing effective, diverse, and spontaneous communications
  • Communicating effectively orally and in writing
  • Exercising sound judgment and creativity in making recommendations
  • Interacting professionally with various levels of Metro staff and outside stakeholders
  • Designing, implementing, and coordinating public or community programs to promote Metro′s services and programs
  • Working under pressure
Ability to (defined as a present competence to perform an observable behavior or produce an
observable result)
  • Relate to diverse community members
  • Represent Metro before the public
  • Write clear comprehensive reports
  • Analyze situations, identify problems, recommend solutions, and evaluate outcomes
  • Coordinate multiple projects and meet critical deadlines
  • Understand, interpret, and apply relevant policies, laws, regulations, and contracts
  • Read, write, speak, and understand English

Minimum Requirements A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education:
  • Bachelor's degree in Communications, Journalism, English, Marketing, or a related field experience
  • Five years of relevant experience performing community relations work; some positions in this class may require specialized experience in area of assignment
Certifications/Licenses/Special Requirements:
  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
  • Bilingual (English and Spanish) is preferred.
  • Must be willing to be on call and work evenings and weekends
  • Knowledge of project area, community priorities, and equity focused communities is preferred.