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![Arellano Associates](https://media.trabajo.org/img/noimg.jpg)
Principal Community Relations Officer
3 months ago
connection with community outreach, preparation, and dissemination of informational materials, training, mitigation, and rapid response resolution.
This a full-time position with Arellano Associates on the Metro G Line project in the San
Fernando Valley (Van Nuys Project Office) with opportunities for advancement.
Key Responsibilities
- Liaison Work: Provide high-level liaison work between Metro and Board members, passengers, and external stakeholders, such as elected officials, businesses, and community and special interest groups regarding Metro’s transit services, systems, and programs.
- Project Management: Serve as lead staff in planning, implementing, and managing assigned construction projects and other special projects designed to meet community needs.
- Employee Guidance: Provide guidance and assistance to new or entry-level employees.
- Publicity and Outreach: Plan and implement, or attend publicity efforts, strategies, and outreach programs to define community needs, obtain their input, gain their support, and promote Metro’s projects, programs, and initiatives.
- Conflict Resolution: Meet and confer with Metro staff, external stakeholders, and project contractors to resolve conflicting or divergent opinions and reach mutually acceptable solutions.
- Incident and Complaint Research: Research incidents, complaints, and concerns, including difficult and sensitive problems, and interface with contractors and management at all levels of the organization to resolve issues.
- Strategic Recommendations: Recommend strategies to promote Metro’s strategic goals and objectives.
- Presentations: Prepare and make presentations to management, public officials, community groups, schools, and other stakeholders.
- Project Support: Provide support to project management and the department, and inter-department management in Board presentations, community outreach, and in coordinating construction activities and mitigations.
- Communication Tools: Provide input in creating useful communication tools and methods.
- Content Development: Develop content for collateral material to educate the public on construction activities.
- Community Engagement: Keep the community and elected officials informed of construction impacts related to construction projects.
- Stay Informed: Remain up to date on current and proposed activities and programs, and applicable regulations by attending Board, project, and community meetings.
- Documentation: Prepare correspondence, reports, newsletters, and talking materials as requested by management or public officials.
- Safety Education: Plan and conduct safety education outreach before and during construction projects.
- Tours Coordination: Coordinate and conduct tours of Metro construction projects.
- Budget Input: Provide input for developing budgets.
- RFP Preparation: Prepare Request for Proposals (RFPs) for promotional and/or professional services; negotiate and monitor contracts to ensure compliance with project goals.
- EEO Compliance: Contribute to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out.
- Other Duties: Perform other related job duties as required.
Skills, Knowledge and ExpertiseKnowledge of (defined as a learned body of information that is required for and applied in the
performance of job tasks):
- Theories, principles, and practices of community relations, government relations, and public relations
- Protocols when communicating with public agencies
- Metro transit system
- Group dynamics and community organizing techniques
- Structure, functioning, and protocol of local government agencies and community groups
- Research and analytical techniques, methods, and procedures
- Applicable business software applications
- Performing effective, diverse, and spontaneous communications
- Communicating effectively orally and in writing
- Exercising sound judgment and creativity in making recommendations
- Interacting professionally with various levels of Metro staff and outside stakeholders
- Designing, implementing, and coordinating public or community programs to promote Metro′s services and programs
- Working under pressure
observable result)
- Relate to diverse community members
- Represent Metro before the public
- Write clear comprehensive reports
- Analyze situations, identify problems, recommend solutions, and evaluate outcomes
- Coordinate multiple projects and meet critical deadlines
- Understand, interpret, and apply relevant policies, laws, regulations, and contracts
- Read, write, speak, and understand English
Minimum Requirements A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education:
- Bachelor's degree in Communications, Journalism, English, Marketing, or a related field experience
- Five years of relevant experience performing community relations work; some positions in this class may require specialized experience in area of assignment
- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
- Bilingual (English and Spanish) is preferred.
- Must be willing to be on call and work evenings and weekends
- Knowledge of project area, community priorities, and equity focused communities is preferred.