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Customer Success Manager

4 months ago

Austin, United States Deskpro Full time
Job DescriptionJob Description

We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users.

Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe you have experience in a commercial account manager role, and love solving problems for customers? Then we would love to hear from you.

You will be responsible for growing accounts, expanding teams and upselling plans to our SME & Mid-market customer base. Our software is used by companies and organisations such as Microsoft, Apple, Panasonic, Team USA, P&G, AON, Airbus, Brown University and more.

This role is a great opportunity for someone who is a great communicator, loves target driven sales, is commercially savvy and enjoys the fast paced world of SaaS. We are looking for someone with 2+ years previous experience in a sales or commercial account managers role ideally at a B2B software company, and wants a new challenge at a profitable and growing software startup. This is a hybrid role, and based from our HQ in Austin, TX.

For more information, you can visit our Careers page


What will you be doing?

You will be working as part of our inside-Sales team, focussed on growing customer revenue via expanding accounts, cross-selling to new teams and upselling to higher-tier plans.

  • You will be provided with a portfolio of SME to Mid-market customers, as your pipeline that you will be responsible for growing.
  • Directly reporting to Hannah, our Commercial Director, working closely with the larger sales team and direct contact with the CEO.
  • Speaking to customers across phone, email and other channels.
  • Implementing new processes and upselling new revenue streams, such as Client Services, certification.
  • Collaborating with our product marketing team to help make upselling an easy decision for our customers.
  • Working closely with customer support team to hand-over any issues customers may be facing, ensuring things are resolved quickly and feedback goes to product team.
  • Identifying customers who may be a churn risk and alerting our Customer Success team.

Requirements

You will have had at least 2+ years experience managing and growing a portfolio in a sales or commercial account manager role, ideally in a B2B software company.

  • Have great commercial awareness and ability to build trust quickly with customers.
  • Able to create and spot revenue growth opportunities within a diverse customer-base.
  • Be fantastic at communicating over the phone, email and other channels.
  • Be a curious and creative problem solver, able to collaborate with our Sales and Support teams to solve customer issues.
  • Be excited to work in a fast paced environment, with an ability to pivot and execute on projects quickly.
  • Be confident self-managing your own priority list as well as making data-driven decisions.

Benefits

Competitive Salary (with uncapped commission + share options)

  • Benefits package, including 401k and healthcare benefits.
  • A chance to be truly invested in a growing software company, with generous share options.
  • A mixture of autonomy over your role and real responsibilities to the team and business.

For more information, you can visit our Careers page

No recruiters or agencies please.