Credit Card Services Rep I

1 month ago

Lancaster, United States Founders Federal Credit Union Full time
Job DescriptionJob Description

Relax... Join Our Team

Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.

Don't meet all of the requirements below? We would still love to hear from you

Responsibilities and Duties:

Responsible for assisting branches and members with servicing needs for credit card type products in a fast-paced environment. Must use knowledge of credit card related products and systems to view reports crucial to minimizing risk to the credit union.

  • Assist branches and members with questions associated with credit card products via telephone, email, or secure message.
  • Effectively and professionally communicate with employees, members, and non-members verbally as well as via written communication.
  • Work closely with the Member Care Center to provide Tier 2 member support for plastic servicing. Judgement and critical thinking needed for Tier 2 support to ensure we mitigate risks of fraudulent attempts and takeover of accounts.
  • Work closely with Consumer Lending on new credit card accounts including report reviews for quality and assurance.
  • Assist with balance consolidation requests for credit cards including reversals and stop payments.
  • Assist with travel notifications via phone, email, or secure message.
  • Respond to inquiries, resolve problems, and fulfill member and branch requests by researching and exploring alternate solutions and completing transactions in a timely and professional manner.
  • Work various reports relating to Credit Card Servicing functions timely to ensure risk is mitigated. Requires critical thinking and judgement.
  • Recognize, document, and alert management of trends in member calls that could be the result of a fraud breach or scam.
  • Perform file maintenance on existing accounts utilizing software systems designed for the credit cards.
  • Keep up to date on product knowledge required for servicing our cards.
  • Comply with Founders’ policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality.
  • All other duties as assigned.


Requirements:

A high school diploma is required. Excellent phone skills and ability to multi-task required. Additionally, proficient math skills and critical thinking skills are required. Working knowledge of personal computer operations preferred. Previous financial experience and card experience desired. Individual must be a self-starter and constantly aware of the necessity for meeting deadlines. Must possess sound judgement as report duties help mitigate risk to the credit union. Individual must also be detail oriented and capable of planning, following up and controlling all job duties assigned.

Benefits:
Benefits provided include the following:

  • Paid Time Off
  • Paid Holidays
  • Family-oriented culture that values work/life balance
  • Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
  • Comprehensive Health and Dental Insurance
  • Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
  • Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
  • Health Care and Dependent Care Flexible spending accounts
  • Long Term Care Plan
  • Short-Term and Long-Term Disability Insurance
  • Tuition reimbursement to assist with furthering education
  • Certifications - Assistance with achieving and maintaining
  • Fit Founders Wellness Program

A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.

EOE

#FoundersFCU

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