Customer Service Rep.

1 month ago


Lancaster, United States Transdev Full time

Description

. We are Now Hiring a Customer Service Rep. in Lancaster, CA Transdev is proud to offer:  $16.83-19.38/hr. Attractive benefits package, including 401(k) with company contribution, medical, dental and vision Paid time off & vacation Responsibilities: Respond to customer inquiries and resolve concerns, escalating when necessary Comprehensive understanding of policies and procedures  Meet or exceed established performance requirements. Document trip authorizations and details Treat each customer/caller with courtesy, dignity, respect, and privacy.  Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, address, and other information as outlined in operations and procedures manuals. Remain knowledgeable of all policies and procedure changes. Adhere to the work schedule to handle the call volume and contractual requirements, unless the supervisor requests otherwise.  All duties as assigned. Requirements:  ·High School Diploma, GED or equivalent  ·Ability to operate standard telephone system ·Computer literate with the capacity to learn new software ·Excellent customer service skills  duties, and skills required of personnel so classified. 
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