Specialist Employee Services
1 month ago
TITLE: Specialist Employee Services
LOCATION: Detroit, MI (Onsite)
SCHEDULE: Full-time, 40 hrs/week, 8 hrs/day, 5 days/week.
PAY: $18.00 - $23.00 Hour DOE
This is the pay range that BAHAMA Consulting reasonably expects to pay someone for this position.
SUMMARY: Under limited supervision, responds to tier three advanced employee and management inquiries for cases generated by tier two representatives. Work with employees, managers, Business Units, Areas of Expertise (AoE), and vendors to investigate and resolve issues related to Human Resources (HR), Payroll, Benefits, Time and Attendance and other HR related issues. Acts as a strategic partner with assigned local HR teams, including the HR Leader, Business Partners and HR Associates at designated Business Units, using Metrics to make recommendations to better manage local customer needs. Ensures complete follow through to ensure expedient/accurate issue resolution, inclusive of root cause analysis, progressive thinking, and service recovery. Serves in a generalist capacity, requiring previous expertise in HR, problem solving, attention to detail and strong customer service skills. Maintain case management system by accurately logging all incoming inquiries, issues and responses.
RESPONSIBILITIES:
- Aids Employee Services Agents as needed to carry out their tasks. Processes and research advanced corrections/changes related to HR and Payroll transactions into HR Information System and other related databases. These would include retro terminations, pay changes, necessary CTG adjustments, etc.
- Identifies and reports trends of employee or management issues based upon inquiries and/or transactions. Provide recommendations for process improvements as needed.
- Utilizes various Shared Service Data to identify service issues/trends and make recommendations for correction action with the local HR Units supported.
- Communicates with representatives from various insurance carriers to resolve issues. This would include investigating source of system and/or transaction problems. Complete requests for additional information as required by these carriers. Works with Corporate Benefits to facilitate retroactive insurance adjustments with the various carriers.
- Provides direction to employees and managers to utilize the various mediums available in the Employee Service Center, e.g. open enrollment via web, self- service capabilities, etc.
- Participates in strategic initiatives related to process improvement and enhancements, e.g. standardization activities, leveraging technology to reduce manual intervention, system upgrades, implementation of new technology, etc.
EDUCATION & EXPERIENCE:
- Associate degree required; bachelor’s degree preferred
- 2-3 years Benefits experience required
- Customer Troubleshooting Experience Required
Benefits: Medical, Dental, Vision, HSA, Employee Assistance Program (EAP), STD, LTD, Life and 401(K)
BAHAMA Consulting is an equal opportunity employer. If you need accommodation for any part of the application and hiring process or have any questions, please contact HR.
Full-time, 40 hrs/week, 8 hrs/day, 5 days/week.
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