Support Services Specialist

1 month ago

Detroit, Michigan, United States Veterans Benefits Administration Full time


Summary As a Support Services Specialist you will: This position is located in the Support Services Division (SSD) at a VA Regional Office (RO) and the incumbent serves as a senior support services specialist.

The purpose of the work is to plan, organize, administer and ensure adequate administrative support regarding supplies, Personal Identity Verification (PIV), mailroom, timekeeping, continuity of operations (COOP) and facility and fleet management.

Responsibilities Plans for, organizes and Implements equipment and/or space policy for the Regional Office (RO)'s unique and/or complex organizations.

The incumbent initiates and organizes the planning process for revised space assignments and has input into the necessary diagram and floor plans - ensuring proper office.

Plans, organizes and administers project review meetings, teleconferences, and design change management meetings held with the VARO Leadership Team, Office of Facilities Management, General Services Administration (GSA) officials when applicable, contractor management staff, and others.

Conducts analyses to determine facility requirements based on RO organizational needs, service deficiencies, and appropriate resolutions to identified issues.

Performs property management duties such as equipment needs analysis, maintaining records (on service received, service deficiencies, equipment received and excessed, etc.), establishing repair and replacement parameters, conducting periodic inventories, providing detailed analyses on forecasted usage rates, and/or disposing of excess property.

Serves as the Subject Matter Expert (SME) on all Fleet Management issues.

Oversees the day- to-day functions of the Regional Office Fleet Management Program including, but not limited to, the documentation of authorized operators, scheduling of vehicle use, oversight of vehicle maintenance, and review of vehicle safety recalls.

Serves as the primary PIV Card Issuance (PCI) Manager for the RO, the incumbent is responsible for the administration of the Personal Identity Verification (PIV) system.

The incumbent views information for each role assigned and reviews applications in the Portal area of the PIV website that are in process or have been processed.

The incumbent ensures that all role members have the authorization or rights to be able to access and perform their assigned duties.

The incumbent backs up the Support Services Supervisor for all of the following responsibilities:
Safety Officer, Continuity of Operations (COOP) Coordinator, Parking Coordinator (Carpools), centralized mailroom oversight, and Building Liaison. Ensures compliance with RO and CO directives on requisitions for printing, reproduction, and distribution of forms. Ensures that regulations and publications are promptly distributed to all divisions of the RO and organizations off station. Ensures vehicles are properly maintained and stored when not in use. Responsible for maximum utilization of all assigned vehicles and funds allotted for payment of rental and mileage.

Assists the Support Services Supervisor in coordinating building security with GSA building management, Federal Protective Services (FPS) security personnel, VA Police, and / or other security personnel to include monitoring of alarm system, guard service as required, bomb threats, and related incidents.

Responsible for providing input into studies, analyses, and reports related to building security to GSA, FPS, VA Police, Central Office, and others.

Investigates and reports security violations.

Promotion Potential:
This position is being advertised at the full performance level

Work Schedule:
Standard 5 day, 8 hour, full time (40 hours a week) schedule; Hours may vary to effectively carry out the mission

Compressed/Flexible:
As Determined by Station Policy

Telework:
As determined by Station Policy

Virtual:
This is not a virtual position

Position Description/PD#:
Support Services Specialist, 39954-A

Relocation/Recruitment Incentives:

None Financial Disclosure Report:
None Requirements Conditions of

Employment Qualifications Specialized Experience:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.

Specialized experience is defined as work that involves: 1.

Experience with assisting with facility issues, equipment, service operation design projects, and analysis and assessment of the efficacy of various administrative programs.

2. Knowledge of office space refurbishment, team or office relocation, facility enhancements, workstation modifications, small construction, etc. 3.

Experience and knowledge in administering environmental, health, safety, and/or security regulations obtained through tasks including conducting safety and/or security inspections, working with or overseeing a safety and/or security program, or spotting and/or correcting safety and/or security vulnerabilities.

4.

Knowledge of administration and management of identity card programs, including managing paper inventory, issuing cards, supervising role-holders administratively, and issuing cards as appropriate.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

If you are a current VBA employee seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least GS-12.

You must provide a copy of your most recent SF-50, "Notification of Personnel Action" showing that you are in the competitive service and the highest grade or promotion potential held.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess (1) year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates (1) year time-in-grade. General Adjustment and Award SF-50's cannot be used for time-in-grade verification purposes. Education There is no educational substitution for the GS-12 level.

Additional Information Physical Requirements:
The work is sedentary

Physical Demands:
The work is primarily of a sedentary nature. There are occasional periods of walking, standing, bending, and carrying of light items.

Work Environment:
The work is performed in an office setting that is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.

Placement Policy:
The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy.

A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position.

Information about ICTAP and CTAP eligibility can be found here.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.

This position may be authorized for telework. Telework eligibility will be discussed during the interview process. This job opportunity announcement may be used to fill additional vacancies.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO).

Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), "

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