Launch Operations Manager

2 weeks ago

Mountain View, United States Athelas Full time $80,000 - $140,000
Job DescriptionJob Description

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Athelas + Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare

About the Role

As an Operations Manager at Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

This position is remote, but will require 40-60% travel.

What You'll Do

  • Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.

  • Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer.

  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

  • Breakdown hairy, challenging business problems

  • Own execution and outcomes

  • Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.

  • Drive operational metrics (process throughput, defect rate, etc.)

  • Understand the business in-and-out to be proactive about solving emerging problems

What You Have

  • 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company

  • SQL required or robust analytical experience (ex. finance, consulting, etc)

  • Comfortable working with data and proficiency in SQL + Excel

  • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things

  • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience

  • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

  • Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust

  • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers

  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

  • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices.

  • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.

  • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.

  • Proficient in Retool, Google Suite is a plus

  • Experience in the RCM (Revenue Cycle Management) space is a bonus

  • Ability to travel around 30% expected to headquarters and client locations
    This full-time position requires working 5 days a week in our (Mountain View, CA, Lehi, UT) office.

Why you’ll love working at Athelas + Commure:

  • Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

  • Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

  • Incredible Growth: Prior to our merger in late 2023, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

  • Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas + Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Compensation Range: $80K - $140K

  • Program Manager for Consumer Robot Launch

    6 days ago

    Mountain View, California, United States Matic Full time

    About MaticMatic is a pioneering company in the field of robotics, specializing in the development of intelligent, endearing robots for consumer use at home. Our mission is to revolutionize the home autonomy space by delivering reliable, affordable, and privacy-first robots that automate household labor.The RoleWe are seeking an experienced Technical Program...

  • Technical Program Manager

    6 days ago

    Mountain View, California, United States Matic Full time

    About MaticMatic is a pioneering company in the field of robotics, specializing in the development of intelligent, endearing robots for consumer use at home. Our mission is to revolutionize the home autonomy space by delivering reliable, affordable, and privacy-first robots that automate household labor.The RoleWe are seeking an experienced Technical Program...

  • Web Operations Manager

    2 weeks ago

    Mountain View, California, United States Glow Networks Full time

    Job OverviewPosition Summary:As a Digital Project Coordinator at Glow Networks, you will take charge of overseeing the weekly backlog meetings related to our in-product initiatives and manage the comprehensive calendar for our landing page projects. This role is pivotal in executing marketing strategies for our web presence and ensuring that all operational...

  • Product Operations Manager

    3 weeks ago

    Mountain View, United States Milestone Technologies, Inc. Full time

    Title: Product Operation Strategist (Vendor Operations)Location: Mountain View, CADuration: 6 to 7 MonthsProject OverviewOur Platform and Services team is focused on launching and growing the next generation of subscription services that bring the vision of a helpful home to life for our users. Services are key to delivering a better user experience on our...

  • Operations Manager

    4 days ago

    Mountain View, California, United States Athelas Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at Athelas, focusing on Revenue Cycle Management. As a key member of our Operations team, you will play a pivotal role in defining critical business processes and ensuring efficient execution across the organization.Key ResponsibilitiesEnsure timely and efficient execution of...

  • Operations Manager

    6 days ago

    Mountain View, California, United States Athelas Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at Athelas, focusing on Revenue Cycle Management. As a key member of our Operations team, you will play a pivotal role in defining critical business processes and ensuring efficient execution across the organization.Key ResponsibilitiesEnsure timely and efficient execution of...

  • Senior Operations Manager, Accounts

    1 day ago

    Mountain View, California, United States Athelas Full time

    About the RoleWe are seeking a highly skilled Operations Manager to join our team at Athelas. As a key member of our Operations team, you will play a pivotal role in driving business growth and ensuring the efficient execution of critical business processes.Key ResponsibilitiesEnsure the timely and efficient execution of all aspects of client onboarding,...

  • Operations Manager/Sr. Manager, Strategic Accounts

    3 days ago

    Mountain View, California, United States Athelas Full time

    About the RoleWe are seeking a highly skilled Operations Manager/Sr. Manager, Strategic Accounts to join our team at Athelas. As a key member of our Operations team, you will play a pivotal role in driving business growth and process improvement across our organization.Key ResponsibilitiesStandardize and Improve Internal and Client Operations: Develop and...

  • Senior Operations Manager, Central Operations

    2 weeks ago

    Mountain View, California, United States Athelas Full time

    Job OverviewHealthcare professionals enter the field to provide care, yet often find themselves bogged down by administrative tasks and various workplace hurdles. This detracts from their ability to assist patients effectively. At Athelas + Commure, we develop innovative solutions that streamline the workflows of healthcare providers, allowing them to...

  • Marketing Operations Specialist

    1 week ago

    Mountain View, United States Codeium Full time

    Job Description: Are you excited about the limitless possibilities of artificial intelligence and machine learning? Do you want to make these possibilities into realities for real people? If so, we have an extraordinary opportunity to join our startup as a Marketing Operations Specialist. Codeium already gives AI-powered tools to hundreds of thousands of...

  • Senior Operations Manager, Central Operations

    2 weeks ago

    Mountain View, California, United States Athelas Full time

    Healthcare professionals enter the field to provide care, yet often find themselves burdened by administrative tasks and various workplace hurdles. This precious time could be better spent attending to patients, ultimately impacting their well-being. At Athelas + Commure, we develop solutions that streamline the lives of healthcare providers, allowing them...

  • Revenue Cycle Management Operations Lead

    6 days ago

    Mountain View, California, United States Athelas Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at Athelas, focusing on Revenue Cycle Management. As a key member of our Operations team, you will play a pivotal role in defining critical business processes and ensuring efficient execution across the organization.Key ResponsibilitiesEnsure timely and efficient execution of...

  • Sr./Operations Manager, Central Operations

    1 month ago

    Mountain View, United States Athelas Full time

    Job DescriptionJob DescriptionHealthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Athelas + Commure, we build solutions that simplify providers' lives and keep them...

  • Sr./Operations Manager, Central Operations

    1 month ago

    Mountain View, United States Athelas Full time

    Job DescriptionJob DescriptionHealthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Athelas + Commure, we build solutions that simplify providers' lives and keep them...

  • MSP/Vendor Operations Program Manager

    3 weeks ago

    Mountain View, United States US Tech Solutions Full time

    Duration: 5+ months contract Job Description:Client is looking for consultant who can drive outcomes for vendor performance for one project by monitoring work product quality and volume.Measure and monitor vendor strategy making note of any opportunities to develop vendor operations and processes.Support the implementation of new vendor management...

  • MSP/Vendor Operations Program Manager

    3 weeks ago

    Mountain View, United States US Tech Solutions Full time

    Duration: 5+ months contract Job Description:Client is looking for consultant who can drive outcomes for vendor performance for one project by monitoring work product quality and volume.Measure and monitor vendor strategy making note of any opportunities to develop vendor operations and processes.Support the implementation of new vendor management...

  • Retail Operations Supervisor

    2 weeks ago

    Mountain View, California, United States Acosta Sales & Marketing Full time

    Position Overview:The Retail Operations Supervisor is a results-oriented professional tasked with fostering an exceptional shopping experience and a customer-centric atmosphere within the retail environment. This role is pivotal in overseeing associate management, which encompasses recruitment, training, coaching, scheduling, and performance management to...

  • Senior Product Manager

    5 days ago

    Mountain View, California, United States Intuit Inc. Full time

    About the RoleWe are seeking an experienced Senior Product Manager to lead the development of our cloud operations and developer platform products. As a key member of our team, you will be responsible for defining and executing the product strategy, working closely with cross-functional teams to deliver high-quality products that meet the needs of our...

  • Technical Project Manager

    1 month ago

    Mountain View, United States Glow Networks Full time

    Job DescriptionJob DescriptionSummary:As a Web Project Manager, you will be responsible for leading the in-product weekly backlog stand-up meeting, and manage our overall in-product landing page calendar and execution details.This is a hands-on role that requires executing in-product landing page marketing initiatives and ensuring the accuracy and efficiency...

  • Commercial Operations Product Manager

    3 days ago

    Mountain View, California, United States Riverside Research Full time

    About the RoleRiverside Research Institute is seeking a highly skilled and experienced Product Manager to join our Commercial Operations Team. As a key member of our team, you will be responsible for overseeing the development, implementation, and management of our portfolio support capabilities, specifically to the products and programs we'll be delivering...