Customer Success Advisor

1 month ago


Marion, United States Mayer Automotive Group Full time
Job DescriptionJob DescriptionSalary: $15.00 - $18.00/Hourly

Customer Success Adviser & Data Entry Specialist

Marion Toyota Dealership


Full Time: Tuesday - Saturday

(Saturdays are required, your off day choice is flexible) 

8 Hours 

$15.00 - $18.00 Per Hour


 Applicants are invited to submit their resume reflecting a professional background with experience related to this position.

 

We're looking for an exceptional people person who can multi-task and enjoys working with others as part of a team while supporting our customers throughout the dealership. Must exhibit a professional appearance.  This is an excellent opportunity become part of a synergistic team. In addition you will enjoy tasks  that will advance your knowledge in digital advertising & marketing skills.


 Responsibilities:

  • Communicating with customers and business partners through phone, text and email, including in-coming call transfers.
  • Assist customers with scheduling service appointments.
  • Assess customers needs to reach other departments (Sales, Finance, Parts, Rental Car, Detail, Accounting).
  • Assist with updating dealerships social media and website pages.
  • Update customer information in CRM.
  • Data Entry utilizing numerous software-based programs, including all Microsoft tools.
  • Occasional assisting with photographing vehicles and updating submission data.
  • Other clerical functions to keep our business running smoothly.

Required Qualifications:

  • High school diploma or equivalent
  • Experience with Microsoft Windows Office (Word, Excel, Outlook, Power-point)
  • Excellent verbal and written communication skills, including handling in-coming calls, responding to texts and emails.
  • Excellent customer service skills 
  • Entry Level Computer and Social Media Literate
  • Professional appearance and attitude
  • Dependable attendance, including on-time arrivals.


Benefit package includes medical/dental/vision coverage options; paid vacation/personal days/holidays/jury and bereavement days; 401K pre-tax savings; employee discounts, on-going training and more.


Requirements: Valid Driver’s License

Right to Work in United States

Full Mobility (Due to Support Tasks)

 

All Resumes/Interviews are received in confidence.


This is not a remote position.



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