RV Service Advisor
4 weeks ago
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
About Us: Oasis RV is a premier destination for RV sales, service, and maintenance. We are committed to providing exceptional service to our customers and ensuring their RV experiences are seamless and enjoyable. We pride ourselves on our friendly and knowledgeable staff who go the extra mile to meet our customers needs.
Job Description: We are seeking a motivated and customer-oriented Service Advisor to join our team at Oasis RV. As a Service Advisor, you will be the main point of contact for our customers in the service department. Your primary responsibilities will include advising customers on the necessary services for their RVs, providing accurate estimates, and ensuring a smooth service experience from start to finish.
Key Responsibilities:
- Greet customers and provide a warm, friendly service experience.
- Listen to customer concerns and explain the services required for their RVs.
- Prepare detailed repair orders and provide accurate cost estimates.
- Coordinate with the service team to ensure timely and efficient service delivery.
- Communicate regularly with customers about the status of their vehicles.
- Ensure customer satisfaction by addressing any questions or concerns.
- Maintain up-to-date knowledge of RV products and services.
- Assist in scheduling service appointments and managing workflow.
- Follow up with customers after service to ensure complete satisfaction.
- Previous experience in a service advisor role, preferably in the automotive or RV industry.
- Strong customer service and communication skills.
- Ability to understand and explain technical information to customers in a clear and concise manner.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficient in using computer systems and software for service management.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- High school diploma or equivalent required; additional technical training or certifications are a plus.
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