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Guest Services Representative

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Salt Lake City, United States HOLIDAY INN & SUITES OF SLC AIRPORT Full time
Job DescriptionJob Description

The Holiday Inn & Suites Salt Lake City Airport West is looking for a new full time (32-40 hours per week) Front Desk Agent Shifts are from 3PM to 11PM. Days of the week are flexible. Pay starts at $13.00

Objective:

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.


Principal Roles and Responsibilities:

  • Full Uniform and professional appearance at all times
  • Responsible for Front Desk Cash at all times during shift
  • Go above and beyond to create a great check-in and check-out guest experience
  • Complete all tasks on Front Desk Shift Checklists
  • Complete all brand required trainings
  • Maintain Cleanliness and organization of lobby area at all times
  • Maintain Cleanliness and organization of the front desk and back office areas
  • Detailed communication throughout all departments
  • Any other duties and tasks as assigned by management

Physical Requirements:

  • Carry, lift, push, pull, move, items weighing up to 50 pounds on your own. Heavier items will be a team lift.
  • Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.