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Guest Services Representative

2 months ago

Salt Lake, Utah, United States ASM Global Full time
Job Summary

ASM Global is seeking a highly motivated and detail-oriented Guest Services Agent to join our team at the Mountain America Expo Center. As a key member of our Guest Services team, you will be responsible for ensuring the safety and protection of attendees and staff within the venue.

Key Responsibilities

  • Supervise client/exhibitor move in and move out safety
  • Enforce all venue regulations and procedures under the direction of Guest Services
  • Ticket taking for attending patrons for events
  • Enforce event guests and exhibitors entry and exit directions
  • Helps maintain event surveillance of the venue
  • Uses and monitors multi-channel radio and communication system to relay event information

Requirements

  • High School Diploma or equivalent required
  • Must be at least 21 years of age
  • Must pass a pre-employment background check
  • Prior security experience preferred
  • Good customer service skills, including telephone etiquette, email, and text communications
  • Dependable, team-oriented, and customer service oriented
  • Strong attention to detail with the ability to manage self independently
  • Ability to interact with people on all levels such as management, co-workers, clients, exhibitors, and attendees

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Position requires heavy lifting, climbing, carrying, stooping, crawling, and equipment operation both indoors and outdoors. Position requires frequent walking, stair climbing, standing on cement floors, turning, stooping, bending, crouching, kneeling, reaching, pushing, and pulling; heavy lifting, up to 75 pounds. Subject to sustained periods of time with exposure to the elements with adverse conditions. May require tools and equipment operation that could cause personal harm and/or injury if improperly handled. Requires irregular and/or extended hours, including weekends, evenings, and holidays, determined by event schedule and/or department needs. Requires radio usage, two-way handheld.