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Hotel Front Desk Lead

2 months ago

College Station, United States stayAPT Suites College Station Full time
Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application todayCompensation:

$12 - $14 hourly

Responsibilities:
  • Communicate with housekeeping to make sure guest rooms are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Handle customer complaints as necessary
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Any additional assigned projects in other departments
Qualifications:
  • Must have graduated high school, received a GED or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
About Company

The comforts of home, even on the road


Purposefully designed with attention to the details of everyday living, stayAPT Suites makes home feel a little less far away. Savor a meal that doesn’t come in a to-go bag, get in a good workout, relax in front of a favorite movie, and enjoy peaceful, uninterrupted sleep.


We believe that being away from home shouldn’t mean having to sacrifice all of its comforts — that’s why each 500+ square-foot suite has a distinct living room with a sleeper sofa, a lounge chair, and a 55-inch television; a kitchen with a full-size stove, oven, dishwasher, microwave, and refrigerator; and a separate bedroom with a walk-in closet, separate TV, and workspace.