Advance Support Group Specialist

1 month ago


Diamond Bar, United States Call the Car Full time
Job DescriptionJob Description

Advanced Support Group - Specialist – Diamond Bar, CA

Job Description:

Under the supervision of the Call Center Manager, the primary responsibility of an Advanced Support Group Specialist is to support the company’s customer service activities by performing specialized functions and various other tasks as assigned by management.

Job Responsibilities:

  • Bus Pass disbursement
  • Mileage Reimbursements
  • Paratransit coordination
  • CTC-GO verifications and various other tasks as assigned by management.
  • The “Advanced Support Specialists” duties may also include:
  • Resolving healthcare member questions or complaints
  • Assisting in developing programs and procedures to enhance productivity and performance. Specialist are required to deliver outstanding client support and
  • Assist in developing Plan Provider relationships.

Required qualifications:

  • Must pass a Criminal Background Screening.
  • Previous Customer Service experience.
  • Demonstrated experience in providing exceptional customer support in a fast-paced environment.
  • Experience with various PC & Mac Applications and software programs including but not limited to Microsoft Office (Word, Excel, SharePoint, etc.)
  • Customer service skills.
  • Ability to work with a team.
  • Has attention to detail, planning and organizing.
  • Must pass government exclusion list at time of hire and monthly thereafter.

Preferred qualifications:

  • Call Center experience preferred.
  • Excellent customer service skills.
  • Health Care Call Center experience preferred.
  • Health Care Transportation experience preferred.
  • Availability to work any hours, Weekdays, Weekends, Holidays.

Reports to: Call Center Manager

Accommodation:

Call the Car has the right to change the job description duties and functions based on the organization's needs.

JOB DESCRIPTION REVIEW: This job description will be reviewed and updated, if necessary, during the Employee’s annual review.


Tuesday - Saturday 7:00am - 3:30pm
Sunday - Thursday 7:00am - 3:30pm

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