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IT Support Specialist III

2 months ago

Diamond Bar, United States Call the Car Full time $24 - $35
Job DescriptionJob Description

Key Responsibilities:

  • IT Systems Management: Oversee and maintain all IT systems, including IVR systems, workstations, conferencing tools, and networking infrastructure.
  • Onsite Support: Provide hands-on support to resolve technical issues, including hardware and software troubleshooting, network connectivity problems, and system malfunctions.
  • Network Administration: Manage and maintain network infrastructure, including routers, switches, and firewalls, ensuring stable and secure connectivity.
  • User Support: Assist employees with IT-related issues, providing training and support as needed to ensure efficient use of technology.
  • Conferencing Tools: Manage and support conferencing tools, ensuring they are properly configured and functional for meetings and remote communications.
  • IT Documentation: Maintain accurate and up-to-date documentation for all IT systems, processes, and procedures.
  • Collaboration: Work closely with other departments to understand their IT needs and provide solutions that enhance productivity and efficiency.
  • System Upgrades: Plan and execute system upgrades, patches, and installations to keep IT infrastructure up-to-date and secure.
  • Vendor Management: Coordinate with external vendors for hardware and software procurement, repairs, and support.

Qualifications:

  • Experience: Minimum of 5 years of experience in IT support and systems management, with a focus on onsite support.
  • Technical Skills: Proficiency in managing IVR systems, workstations, networking, conferencing tools, and related IT infrastructure.
  • Problem-Solving: Strong analytical and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly.
  • Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Certifications: Relevant IT certifications (e.g., CompTIA A+, Network+, Cisco CCNA) are a plus.
  • Team Player: Ability to work independently and collaboratively with a team, providing leadership and guidance when needed.
  • Location: Must be able to work onsite at the Diamond Bar office.