Home Care Scheduler and Coordinator

1 month ago

Yorba Linda, United States Homewatch CareGivers of Yorba Linda Full time
Job DescriptionJob DescriptionBenefits:
  • Legal Plan
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

Homewatch Caregivers is seeking a compassionate and experienced Home Care Scheduler and Coordinator. This individual will be responsible for scheduling field-based caregivers who work with seniors in their homes (typically 1200-1700 hours per week for 40-50 clients throughout Orange County). He/She will also assist with recruiting/interviewing, compliance, employee files, and general administrative tasks). The anticipated compensation range is $20-$27 per hour depending on experience. We are a growing business with room for advancement.


Home Care Scheduler/Coordinator:

You like solving tough puzzles, youre meticulously organized, and you love people. Not to mention youre happiest when you can see that your work is bringing happiness to other people. You want a job that lets you work with people but also use your talents for organization and planning. The scheduler/coordinator is one of the most important roles in our business, and if this describes you, we want to meet you.

Responsibilities:
- Coordinate scheduling of caregivers in our software system
- Be a focal point of communication with caregivers and clients - Focus on a high level of calls and keeping people informed
- Match the right caregivers to the right clients
- Be responsible for the well-being of both the clients and the caregivers
- Keep caregivers schedules full while fulfilling the requirements of client care plans
- Assist with HR functions such as hiring/recruiting, files, and orientation

Requirements:
- Strong problem-solving skills
- A warm people-person whos able to remain pleasant and considerate under stress
- Meticulous attention to detail
- Excellent communication skills - goes the extra mile to keep people informed
- Willingness to learn quickly and continually
- Prior experience in a fast-paced administrative role preferred but not required
- Prior experience as an in-home caregiver is a major plus

Pay:
- $20-$27 depending on experience. Wellness, dental, vision, retirement benefits, and advancement opportunities.

As a Home Care Scheduler/Coordinator, you will be responsible for overseeing all office functions related to scheduling, onboarding, compliance, and general administrative tasks. You will be scheduling up to 70 mostly part-time employees throughout the week in our Kantime system. You will also assist our recruiter with hiring and training new caregivers, overseeing and updating daily timecards, managing phone calls, demonstrating amazing customer service, and responding to client needs. We are looking for someone who possesses strong administrative skills, has a warm and nurturing phone demeanor, and is willing and able to wear many hats and go the extra mile.

Applicants must be able to pass background screening with satisfactory results. Be open to a small amount of rotating on-call phone responsibilities. Office phones are forwarded to a care service during evenings and weekends but office employees are assigned as a backup in case of emergencies. There are typically not more than 1-2 calls each day that occur outside of regular hours. Our on-call phone rotation will be shared between three office employees. The candidate will work a full-time schedule. Must be proficient in Word, Excel, and other Microsoft applications as well as a moderate email load.

Prior Home Care experience is strongly preferred. Experience with VA programs, long-term care insurance, and other home care billing programs is helpful. Experience staffing and scheduling at least 30-50 field-based employees is a must (using scheduling software).


The company will provide cellular phones and computers along with vacation and sick days. Please note: We do not currently have a health insurance program but do have a wellness plan, 401K, dental, vision, legal, and life insurance plan. Definite advancement opportunities for the right individual as we are a growing company.

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