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Property Manager

2 months ago

Spokane, United States Affinity Property Management Full time
Job DescriptionJob Description

Job Title: Property Manager

Employment Type: Full-time

FLSA Status: Non-exempt

Schedule: Monday - Friday from 9:00am - 6:00pm.

Locations: Boxcar Apartments (135 units) 15 N Grant St, Spokane, WA 99202

Reports to: Portfolio Manager

Compensation Package:

  • Competitive hourly pay rate of $31.00
  • Monthly phone allowance of $50.00
  • Leasing commission opportunities of $100.00 per move-in that you lease
  • Renewal commission opportunities of $100.00 per renewal file split evenly between the site team.

Benefits Package:

  • Medical insurance at no cost to the employee
  • Dental insurance at no cost to the employee
  • Supplemental insurance available at employee expense (Vision insurance, Life and AD&D insurance, Critical Illness insurance, Accident Protection Plan insurance, Hospital Indemnity Protection Plan insurance)
  • 401k enrollment program available
  • Life Balance Program access for associate-only discounts
  • Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
  • 8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day)

Administrative:

  • Comply with all Fair Housing and Equal Housing Opportunities requirements
  • Comply with appropriate state landlord/tenant statutes
  • Ensure timely and accurate submission of individual and your teams’ payroll and commissions
  • Complete weekly, monthly, quarterly, and year-end reports, as required
  • Consult with legal counsel and attend court hearings as needed
  • Attend training and development seminars

Operational & Financial:

  • Advertise and promote the property
  • Utilize industry specific software for lead management
  • Provide tours to prospective and current residents
  • Complete full cycle lease process with prospective residents
  • Ensure compliance with renter’s insurance
  • Review rental rates and concessions with Portfolio Manager
  • Maintain resident occupancy of 95%
  • Ensure the timely collection of rent and other ancillary revenue
  • Manage delinquency process
  • Manage petty cash account
  • Manage and process vendor invoices
  • After review with Portfolio Manager, generate renewal offer letters and manage renewal leases
  • Monitor expenditures to keep in compliance with operating budget
  • Manage turnover workflow including scheduling and management of vendors, conducting pre/post move out inspections, and make ready inspection.
  • Assist Portfolio Manager with preparing annual budget
  • Other duties as assigned by Portfolio Manager

Resident Experience:

  • Engage with your prospective and current tenants using a professional and courteous approach
  • Navigate priority changes to respond to and resolve unforeseen issues or emergencies
  • Reduce tenant turnover by identifying tenant relation issues, mediating between parties, and recommending solutions
  • Complete quality assurance calls following up on completed work orders
  • Facilitate resident events

Leading Your Team:

  • Guide performance of all administrative staff through providing clear instruction, training, coaching, and if needed, performance management to ensure attainment of property goals.
  • Guide performance of all maintenance staff through providing clear instruction, training, coaching, and if needed, performance management to ensure work orders and turnovers are completed with efficiency and high quality.
  • Conduct staff meetings on a regular basis

What You’ll Need:

  • Authorization to work in the United States
  • High School Diploma or equivalent
  • 2+ years of experience in multi-family property management
  • 1+ years of experience in staff supervision
  • Yardi Voyager and CRM experience preferred
  • Proficient in Microsoft Office Applications including, Outlook, Word, and Excel
  • Demonstrates teamwork, good hygiene, ethical behavior and integrity, excellent customer service and communication skills, ability to multi-task, resolve conflicts, engage in cost/benefit analytical decision-making, and ambition for continuous professional development

Your Work Environment:

  • Approximately 80% in office environment using a computer and phone
  • Approximately 20% inspecting property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders and maneuver walkways
  • Ability to carry or move objects weighing up to 20 pounds

Mission Statement:

“Affinity doesn’t just manage an asset – we cultivate an investment. We want you, as our newest associate, to come along for the ride, and ultimately, have a chance to steer the ship.”

INTEGRITY, INITIATIVE, INNOVATION