Leasing Manager

SUMMARY: McC Management is growing, and we are in search of a Leasing Manager to join our impressive team of leaders We are located across Eastern and Central Washington, with an inclusive culture of operational quality that delivers achieved goals for everyone. A Leasing Manager manages and directs the community’s marketing, print and internet advertising, sales activities, leasing, and other resources to achieve established revenue, occupancy, resident retention, and leasing goals and objectives.

JOB TITLE: Leasing Manager

DEPARTMENT: Onsite

REPORTS TO: Community Manager

DUTIES AND RESPONSIBILITIES:

1. Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.

1. Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding items to be addressed with the maintenance team.
2. Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.
3. Actively participates in the leasing process by generating and monitoring traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in procedures in accordance with established policies and procedures.
4. Oversees the lease renewal program, including sponsoring various resident lease renewal functions, managing the communication and notification process, and assisting with resident move-outs as necessary.

1. Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.
2. Performs light housekeeping as necessary.
3. Physically walks and inspects property daily, check on vacant apartments.
4. Completes move-in/move-out inspections with residents.
5. Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.
6. Utilizes the market information to make strategic decisions for the success of the property.
7. Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.
8. Demonstrates leasing techniques to the leasing office team and communicates expectations.
9. Answers incoming phone calls professionally and handles accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
10. Supervises, trains, and leads the leasing team members to achieve the operational goals of the company and the property.
11. Takes a hands-on approach to any necessary duties to ensure the job is completed.
12. Strives to meet residents’ needs and create win/win situations.
13. Follows through on resident problems to satisfactory resolution and communicates problems to the Designated Managing Broker.
14. Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.
15. Holds regular team meetings to communicate leasing goals, progress toward goals and expectations and identifies actions to achieve objectives.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

COMPETENCIES:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

WORKING CONDITIONS: Mostly indoors in an office/admin setting but could work both in and outside of apartment buildings and in all areas of the community, including the amenities. This could mean exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on location).

PHYSICAL DEMANDS:

• Need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, reach, and carry objects.
• Must be able to work inside and outside in all weather conditions.
• Must be able to push, pull, lift, carry, or maneuver weights of up to thirty-five (25) pounds independently.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Must be able to work a flexible work schedule, which could include taking “call” during evenings, weekends, and holidays.
• Must be able to read technical information, and/or use a keyboard, computer, and iPad.

Must maintain a valid driver’s license, clean driving record and current auto insurance is required.

Required to complete and successfully pass the McC Fair Housing, Harassment, and Diversity and Inclusion training within the first 30 days of employment.

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

In addition to the base salary, onsite positions may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Benefits Offered for Full-time Employees:

• Medical, Dental, Vision, and My Life Advisors
• (HSA) Health Care Spending Account options
• 401(k) Options
• Short-term & Long-term Disability
• Housing Discount (eligibility required)
• Paid Time Off: Time off benefits include vacation, holidays, personal days, birthday, and sick time.
• Educational Assistance Programs (eligibility required)
• Invest in our associates to help them become the best version of themselves

McC Management does not condone or tolerate unlawful harassment OR discrimination of any kind. Employees are expected to treat fellow employees, customers and vendors with courtesy and respect at all times. No form of harassment or discrimination will be tolerated, including harassment based on the following reasons: race, color, national origin, religion, the presence of a mental or physical disability, pregnancy, age, military or veteran status, sex, marital status and sexual orientation, or any other characteristic protected by applicable local, state, or federal law.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.