Help Desk Services Specialist

2 weeks ago

Albany, United States Empire State Full time
Job DescriptionJob Description

*Applicants MUST submit a cover letter with resume to be considered.

*Position expected to work onsite and hybrid consistent with New York State.

BASIC FUNCTION:

Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting skills a must. Should be able to communicate clearly (written & verbal); work well under pressure and capable of prioritizing assignments.


WORK PERFORMED:

  • Assisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner.
  • Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned.
  • Maintain advance knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment.
  • Support end-users with remote access on desktops/laptops and mobile devices across platforms.
  • Knowledgeable in VDI (Virtual Desktop Infrastructure)
  • Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required).
  • Assist end-users in developing working knowledge of systems running on LAN.
  • Prepare SOPs and user instructions as needed.
  • Ability to train and conduct new-user orientations on both hardware and software as requested.
  • Point person for all mobile and wireless devices including set-up, deployment, and user support.
  • User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences.
  • Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors when necessary.
  • Perform tasks and functions as required by supervisor.
  • Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment.
  • Occasional travel to the various ESD offices may be required.

MINIMUM REQUIREMENTS:

  • HS Diploma or equivalent with 5 years’ relevant experience. Associate in computer science preferred. MCSE Desktop Infrastructure & Windows 10 Certification; and CompTIA A+ & Network Certification required.
  • Minimum 4+ years’ customer service experience, including phone support in a fast-paced environment. Strong verbal and written communication; excellent analytical and problem-solving skills; ability to work independently remotely; a team player; professional telephone etiquette and interpersonal skills are necessary; and strong work ethic and attention to detail.
  • Helpdesk Solution; O365; MS Windows 10+; Mac iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications & firmware; Web-based video conferencing tools; VDI knowledge a plus. Also, all other ESD supported applications.

  • Help Desk Technician-Schenectady CSD

    7 days ago

    Albany, United States Capital Region BOCES Full time

    Location: Northeastern Regional Information Center - Schenectady City School District Basic Function: The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call...

  • IT Service Desk Manager

    6 days ago

    Albany, United States Invision Technologies Full time

    Department: Operations                                                                              Reports to: Vice PresidentJob Status: Full timeLocation: Albany, GaPosition Summary:Invision Technologies, LLC is looking for a Service Desk Manager to join our team.  The ideal candidate exemplifies exceptional...

  • Information Technology Specialist 2

    Found in: Talent US C2 - 2 weeks ago

    Albany, United States Information Technology Services, Office of Full time

    Minimum Qualifications Open Competitive: A bachelor’s or higher-level degree in Computer Science, Computer Information Systems, Management Information Systems. OR A bachelor’s or higher-level related degree with eighteen credit hours in Computer Science. OR A total of two years of experience in the following computer related areas: network, server,...

  • Information Technology Specialist 2 Programming

    Found in: Talent US C2 - 6 days ago

    Albany, United States Information Technology Services, Office of Full time

    Minimum Qualifications Open Competitive: A bachelor’s or higher-level degree in Computer Science, Computer Information Systems, Management Information Systems. OR A bachelor’s or higher-level related degree with eighteen credit hours in Computer Science. OR A total of two years of experience in the following computer related areas: network, server,...

  • Information Technology Specialist 2 Programming

    Found in: Talent US C2 - 6 days ago

    Albany, United States Information Technology Services, Office of Full time

    Minimum Qualifications Open Competitive: A bachelor’s or higher-level degree in Computer Science, Computer Information Systems, Management Information Systems. OR A bachelor’s or higher-level related degree with eighteen credit hours in Computer Science. OR A total of two years of experience in the following computer related areas: network, server,...

  • Information Technology Specialist 2

    Found in: Talent US C2 - 6 days ago

    Albany, United States Information Technology Services, Office of Full time

    Minimum Qualifications Open Competitive: A bachelor’s or higher-level degree in Computer Science, Computer Information Systems, Management Information Systems. OR A bachelor’s or higher-level related degree with eighteen credit hours in Computer Science. OR A total of two years of experience in the following computer related areas: network, server,...

  • Information Technology Specialist 2 Programming

    Found in: Talent US C2 - 2 weeks ago

    Albany, United States Information Technology Services, Office of Full time

    Minimum Qualifications Open Competitive: A bachelor’s or higher-level degree in Computer Science, Computer Information Systems, Management Information Systems. OR A bachelor’s or higher-level related degree with eighteen credit hours in Computer Science. OR A total of two years of experience in the following computer related areas: network, server,...

  • System Admin/Service Desk Technician: Albany, NY

    6 days ago

    Albany, United States Software People Full time

    Job Description Job Description Please share your resume for this position Phone/Skype Hire. Onsite from day 1 Location: Albany, NY Duration: 12+ months Responsibilities Support end users via telephone, email, ticketing system and in-person. Support approved applications including but not limited to Office 365, Windows10, Salesforce, SharePoint, Webex, Jira,...

  • Third Party Application Support Specialist

    5 days ago

    Albany, United States Milliman Full time

    ** Third Party Application Support Specialist - IntelliScript** **Job Category****:** Information Technology **Requisition Number****:** THIRD005389 Showing 1 location **Job Details** **Description** Milliman IntelliScript is a specialty software-as-a-service (SaaS) unit of Milliman that pioneers industry-advancing risk management insurtech. IntelliScript...

  • Employment Specialist

    7 days ago

    Albany, United States Kelly Services, Inc. Full time

    Job searching is a lot better with someone in your corner. Hienter us, and this job! TBI Agency is seeking an Employment Specialist to work in Albany, NY. Sound like something youre interested in? Well be here every step of the way to help you thr Specialist, Healthcare, Staffing

  • Help Desk Manager

    5 days ago

    Albany, United States JSM Consulting Full time

    Job Description Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience with enterprise mobile device management solutions 70 months of experience supporting audio visual equipment 70 months of experience supporting teleconferencing equipment 60 months of experience with Office 365 & Office.com functionality 60...

  • Help Desk Manager

    6 days ago

    Albany, United States JSM CONSULTING INC Full time

    Job DescriptionJob Description80 months of experience supporting Apple (iOS) mobile devices75 months of experience with enterprise mobile device management solutions70 months of experience supporting audio visual equipment70 months of experience supporting teleconferencing equipment60 months of experience with Office 365 & Office.com functionality60 months...

  • Front Desk Rep

    7 days ago

    Albany, United States Red Roof Full time

    ** Front Desk Rep - Full-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02523 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • Computer Support Specialists

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Albany, United States US Tech Solutions Full time

    Duration: 24 months contractJob Description:The candidate should establish and maintain a working knowledge of the navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.Responsibilities:Answer calls and e-mail messages as they come into the Statewide...

  • Computer Support Specialists

    Found in: Appcast US C2 - 6 days ago

    Albany, United States US Tech Solutions Full time

    Duration: 24 months contractJob Description:The candidate should establish and maintain a working knowledge of the navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.Responsibilities:Answer calls and e-mail messages as they come into the Statewide...

  • Front Desk Agent

    5 days ago

    Albany, United States DelMonte Hotel Group Full time

    Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. Current work week is Monday - Friday 7am-3pm however it is subject to change and weekends/holidays as needed. You...

  • Front Desk Rep

    7 days ago

    Albany, United States Red Roof Full time

    ** Front Desk Rep - Part-Time- Night Audit** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02524 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and...

  • Front Desk Receptionist

    Found in: Appcast US C2 - 2 days ago

    New Albany, United States Associates in Counseling and Psychotherapy Full time

    Company DescriptionAssociates in Counseling and Psychotherapy (ACP) is a mental health agency located in New Albany, IN. ACP is committed to providing compassionate and effective mental health services to the community. Our mission is to bridge the gap between qualified providers and those in need of mental health care, ensuring everyone has access to the...

  • Front Desk Receptionist

    Found in: Appcast Linkedin GBL C2 - 2 days ago

    New Albany, United States Associates in Counseling and Psychotherapy Full time

    Company DescriptionAssociates in Counseling and Psychotherapy (ACP) is a mental health agency located in New Albany, IN. ACP is committed to providing compassionate and effective mental health services to the community. Our mission is to bridge the gap between qualified providers and those in need of mental health care, ensuring everyone has access to the...

  • Front Desk Receptionist

    6 hours ago

    New Albany, United States Associates in Counseling and Psychotherapy Full time

    Company Description Associates in Counseling and Psychotherapy (ACP) is a mental health agency located in New Albany, IN. ACP is committed to providing compassionate and effective mental health services to the community. Our mission is to bridge the gap between qualified providers and those in need of mental health care, ensuring everyone has access to the...