Computer Support Specialists

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Albany, United States US Tech Solutions Full time

Duration: 24 months contract


Job Description:

The candidate should establish and maintain a working knowledge of the navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.


Responsibilities:

  • Answer calls and e-mail messages as they come into the Statewide Financial System (SFS) Help Desk.
  • Accurately document all issues and requests during the initial call.
  • Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
  • If required, route issues and requests to the appropriate second line of support.
  • Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
  • Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge of the core products supported by the Help Desk.
  • Participate in appropriate training, workgroups, and agency meetings.
  • 1st Level Support for Help Desk and Security Incidents.


Experience:

1+ years of experience in technical desktop support.


Skills:

  • Experience with ServiceNow or other ticket or case management software is a plus.
  • Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word.
  • Knowledge of basic accounting principles.
  • Excellent communication skills.
  • Works well with others.
  • Reliable and trustworthy.
  • Ability to multi-task and set priorities.
  • MS SharePoint knowledge is desirable.
  • Ability to write non-technical correspondence and communicate in writing.


Education:

  • High School graduate with some college; computer science-related degree is preferred.



About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.


Recruiter Details:

Name: Anubhav

Email: Anubhav.y@ustechsolutionsinc.com

Internal Reference Id: 24-06887

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