Computer Support Specialists
Found in: Appcast US C2 - 1 week ago
Duration: 24 months contract
Job Description:
The candidate should establish and maintain a working knowledge of the navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports.
Responsibilities:
- Answer calls and e-mail messages as they come into the Statewide Financial System (SFS) Help Desk.
- Accurately document all issues and requests during the initial call.
- Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
- If required, route issues and requests to the appropriate second line of support.
- Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
- Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge of the core products supported by the Help Desk.
- Participate in appropriate training, workgroups, and agency meetings.
- 1st Level Support for Help Desk and Security Incidents.
Experience:
1+ years of experience in technical desktop support.
Skills:
- Experience with ServiceNow or other ticket or case management software is a plus.
- Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word.
- Knowledge of basic accounting principles.
- Excellent communication skills.
- Works well with others.
- Reliable and trustworthy.
- Ability to multi-task and set priorities.
- MS SharePoint knowledge is desirable.
- Ability to write non-technical correspondence and communicate in writing.
Education:
- High School graduate with some college; computer science-related degree is preferred.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
Recruiter Details:
Name: Anubhav
Email: Anubhav.y@ustechsolutionsinc.com
Internal Reference Id: 24-06887
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