Help Desk Technician-Schenectady CSD

4 weeks ago

Albany, United States Capital Region BOCES Full time

Location: Northeastern Regional Information Center - Schenectady City School District Basic Function: The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call tracking database/system. Troubleshoots technical support requests to determine if problem is caused by hardware/ software, or peripheral equipment. Incumbent answers multiple line telephone in the performance of the duties. Incumbent may perform duties out of the office at user specific locations. Supervision is not a responsibility of this class. Work is performed under the general direction of Network & Systems Technicians. Does related work as required. Responsibilities: 1. Receives requests via telephone, e-mail, facsimile, mail, and in person for the support services provided by Division of Information Services. 2. Reviews and resolves computer software and hardware problems of users. 3. Logs requests for technical support into a computer, forwards requests as necessary. 4. Troubleshoots routine and standard personal computer problems, and provides prescribed technical assistance if applicable. 5. Answer telephones and direct calls as necessary. 6. Installs personal computers and peripheral equipment as necessary. 7. Installs/re-installs personal computer operation systems as necessary. 8. Setup personal computer operating systems, third party software, and data/Internet/Intranet access for user-specific needs. 9. Provides assistance to Resource Center users regarding the use of peripheral personal computer equipment and software. 10. Maintains computerized files regarding the use of the divisions’ services by other departments and sends billing statements to those departments. 11. Meets with departments to provide technical assistance regarding departmental specific software, and acts as a liaison between the department and the vendor/manufacturer of the third party software in cases of vendor required support and defective software/hardware. 12. Maintain support documentation, files and records, as necessary. 13. Working knowledge of personal computers and the peripheral equipment. 14. Working knowledge of modern office equipment and terminology. 15. Working knowledge of modern information services terminology. 16. Working knowledge of business English. 17. Skill in the use of a personal computer keyboard. 18. Ability to communicate technical information both verbally and in writing. 19. Ability to use a personal computer. 20. Ability to convey prescribed technical procedures via the telephone. 21. Ability to follow oral and written instructions. 22. Ability to establish and maintain effective working relationships. 23. Physical condition commensurate with the demands of the position. Job Qualifications A. Graduation from a New York State or regionally accredited college or university with at least a Bachelor’s Degree in management information systems, computer science, information resources management, information technology, or a closely related field; OR, B. Graduation from a New York State or regionally accredited college or university with an Associate’s Degree in management information systems, computer science, information resources management, information technology, or a closely related field and one (1) year full-time paid experience as a computer technician; OR, C. Graduation from high school or possession of a high school equivalency diploma and two (2) years full-time paid experience as a computer technician. NOTE: Following completion of a successful probationary period (minimum of 12 weeks to a maximum of 52 weeks) as outlined in Rule XIV.1.b and Rule XV, individuals with permanent competitive status as Help Desk Technician Trainee (BOCES) mature to Help Desk Technician (BOCES) without further examination. Vacancies are filled by certified list provided by Albany County Civil Service. Should no certified list be available, candidates appointed to this position will be serving in a provisional appointment in accordance with New York State Civil Service Law. The candidate must successfully complete a competitive examination and be eligible for appointment in accordance with Civil Service Law and the Civil Service Rules for Albany County to obtain a permanent appointment. Position Start Date:05/13/2024 Application Deadline:05/10/2024 Civil Service Title: Help Desk Technician Job Number: 2024-300

  • Help Desk Technician-Schenectady CSD

    6 days ago

    Albany, United States Capital Region BOCES Full time

    Location: Northeastern Regional Information Center - Schenectady City School District Basic Function: The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support...

  • Help Desk Technician

    4 days ago

    Albany, United States Capital Region BOCES Full time

    **Location**:Northeastern Regional Information Center - Troy City School District **Basic Function**: The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support...

  • Help Desk Technician

    2 days ago

    Albany, United States Capital Region BOCES Full time

    Location: Northeastern Regional Information Center - Troy City School District Basic Function: The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call...

  • Help Desk Technician

    2 days ago

    Albany, United States Ithaca City School District Full time

    Location: Northeastern Regional Information Center - Troy City School District Basic Function: The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call...

  • Tax Technician Trainee 1

    1 week ago

    Albany, United States State of New York Full time

    Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such...

  • Network & Systems Technician

    4 days ago

    Albany, United States Capital Region BOCES Full time

    **Location**: Northeastern Regional Information Center - Troy City School District **Basic Function**: Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems....

  • Tax Technician Trainee 1

    2 weeks ago

    Albany, United States StateJobsNY Full time

    COMPETITIVE MINIMUM QUALIFICATIONS: The selected candidate must be reachable on the eligible list for this title and location under Civil Service Law, Rules and Regulations. OR The selected candidate must be eligible for a 70.1 transfer under Civil Service Law, Rules and Regulations. Special Minimum Qualifications for transfer to Tax Technician 1: 6 semester...

  • Network & Systems Technician

    2 days ago

    Albany, United States Capital Region BOCES Full time

    Location: Northeastern Regional Information Center Troy City School District Basic Function: Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems. Incumbent performs...

  • Network & Systems Technician

    2 days ago

    Albany, United States Capital Region BOCES Full time

    Location: Northeastern Regional Information Center – Troy City School District Basic Function: Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems. Incumbent...

  • Help Desk Services Specialist

    1 month ago

    Albany, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...

  • Help Desk Manager

    2 weeks ago

    Albany, United States JSM CONSULTING INC Full time

    Job DescriptionJob Description80 months of experience supporting Apple (iOS) mobile devices75 months of experience with enterprise mobile device management solutions70 months of experience supporting audio visual equipment70 months of experience supporting teleconferencing equipment60 months of experience with Office 365 & Office.com functionality60 months...

  • Front Desk Rep

    4 weeks ago

    Albany, United States Red Roof Full time

    ** Front Desk Rep - Full-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02523 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • Front Desk Rep

    4 weeks ago

    Albany, United States Red Roof Full time

    ** Front Desk Rep - Part-Time- Night Audit** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02524 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and...

  • Network & Systems Technician

    2 days ago

    Albany, United States Ithaca City School District Full time

    Location: Northeastern Regional Information Center - Troy City School District Basic Function: Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems. Incumbent...

  • Food Service Helper-troy Csd

    4 days ago

    Albany, United States Capital Region BOCES Full time

    **Location**:Management Services - Troy City School District **Schedule**:M-F / FT hours will vary **Basic Function**: Assists in the preparation and service of food and in the cleaning of kitchen equipment. This is routine manual work performed under immediate supervision in connection with the preparation and service of food. On occasion Food Service...

  • Food Service Helper-Troy CSD

    2 days ago

    Albany, United States Capital Region BOCES Full time

    Location: Management Services - Troy City School District Schedule: MF / FT hours will vary Basic Function: Assists in the preparation and service of food and in the cleaning of kitchen equipment. This is routine manual work performed under immediate supervision in connection with the preparation and service of food. On occasion Food Service Helpers may...

  • Pharmacy Technician

    3 days ago

    Albany, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Research Technician

    2 weeks ago

    Albany, United States Albany Med Health System Full time

    Department/Unit: Neuroscience & Experimental Therapeutic Work Shift: Per Diem (United States of America) Salary Range: Min $18.00/hr - Max $23.79/hr The Stephens lab is looking for a research technician to assist with their reproductive neuroendocrinology research. Under minimal supervision, the laboratory technician will perform research experiments...

  • Behavior Technician

    1 month ago

    Albany, United States Momentum Behavior Care Full time

    **Behavior Technician (BT/RBT)** Momentum Behavior Care Location: Albany, NY **Job details** **About Us** Momentum Behavior Care is an Applied Behavior Analysis (ABA) therapy company focused on providing in-home and center based services for clients. Our goal is for our employees to love what they do and to encourage an atmosphere of positive growth...

  • Security Installation Technician

    7 days ago

    Albany, United States Chimera Integrations Full time

    We are looking for an organized and efficient Security Installation Technician for our Syracuse office preferably with industry experience as it pertains to surveillance systems, access control, security systems, fire alarm, door hardware, etc. If you're passionate about advancing your skills in security technology, this is the perfect place to grow,...