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Director of Member Experience

2 months ago

Madison, United States Sunray Companies Full time
Job DescriptionJob Description

The Sunray Companies, an award-winning operator of best-in-class brands, is seeking a Director of Member Experience in the MY SALON Suites division. At MY SALON Suite, we empower beauty professionals to achieve their dream of salon ownership. We offer affordable, modern, fully furnished salon suites for beauty entrepreneurs to lease.


At Sunray, we're dedicated to fostering a culture where people thrive, whether it's our guests or our own team. We pride ourselves on achieving excellence and growth through our exceptional teams, driven by integrity and a commitment to surpassing expectations. If you share our passion and seek a supportive environment with ample opportunities for long-term career development, we encourage you to apply.


  • Build relationships with leads and industry connections interested in salon suites
  • Represent the property at networking, industry or other business events
  • Own the full tenant experience including first contact, tour, lease signing, move-in, and ongoing relationship-building for high retention and occupancy
  • Troubleshoot and resolve tenant issues
  • Meet or exceed revenue, occupancy and sales plan goals
  • Maintain all data, reporting, licensing and insurance documentation, and lease management systems
  • Conduct regular property inspections on visits to ensure sparkling facilities
  • Coordinate with maintenance staff as needed to ensure timely completion of work tickets, prepare for move-ins, and maintain overall property condition
  • Work directly with Marketing Manager on social media marketing campaigns
  • Work directly with accounting department on rents receivables to minimize delinquency
  • Other duties and special projects as assigned

Qualifications:

  • Bachelor's degree in Business, Communications or similar field with minimum of 2 years sales-related experience (will consider equivalent experience without degree)
  • Prior experience in property or similar lease management business preferred
  • Extensive knowledge and use of the full Microsoft Office Suite
  • Strong technology skills including social media, texting programs, and virtual meetings with ability to quickly learn other technology and platforms
  • Self-starter and comfortable working in a fast-paced, deadline-driven environment
  • Customer service oriented with a focus on Raving Fans experiences
  • Strong project management and organizational skills with the ability to manage multiple projects simultaneously
  • Attention to detail, critical thinking, and problem-solving skills
  • Strong written, interpersonal and other communication skills
  • Positive energy and professionalism in connecting with clients and others
  • Access to reliable transportation
  • Travel required to the Mississippi Gulf Coast or Louisiana once a week with 2 overnights a month on average
  • Schedule is Monday to Friday with occasional weekend work

$45,000 salary plus bonus plan = $60,000+ potential

Benefits include:

  • Major medical health insurance
  • Vision, dental and other ancillary insurance
  • 401K retirement program with match
  • Paid time-off
  • Cell phone allowance