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Customer Support Representative

3 months ago

Los Angeles, United States Moody Street Dental Full time
Job DescriptionJob Description

Moody Street Dental is looking for a customer service representative to join our team in our [location] office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Benefits:

  • Highly competitive compensation depending on your experience with an annual increase based on performance
  • 401K program
  • Health insurance
  • Paid time off
  • Medical and other employee benefits
  • Opportunity for long-term employment and advancement
Requirements
  • Bachelor’s degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

We are an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, no other identity except merit and skills are considered while hiring.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. An individual must also be willing to follow instructions and accept supervision, maintain a positive attitude toward their work and cooperate with co-workers and supervisors.

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