Service Delivery Manager

3 months ago

Austin, United States Purple Communications Inc Full time
Job DescriptionJob Description

Service Delivery Manager

Position Description:

The Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the customers and or the business. This position is also responsible for maintaining personnel KPI’s. This position reports directly to the Director of Service Delivery.

Essential Duties and Responsibilities:

  • Take part in the policy formulation of the company, especially as it affects the area of service delivery.
  • May be solely in charge of delivery service planning but subject to evaluation and approval.
  • Ensure that policies and plans formulated are in line with the organization’s goals.
  • Ensure that policies formulated are fully implemented to achieve policy objectives.
  • Assist in hiring and training members of the service delivery team.
  • Educate the members of the service delivery team on new policy plans and implication on service delivery.
  • Assess the individual and collective performance of the team members.
  • Recommend team members for reward, which could be praise, financial, or material incentive or promotion.
  • Organize and head meetings with the service delivery team.
  • Prepare periodic reports and present such reports to the Director of Service Delivery.
  • Attend important meetings on behalf of the service delivery team.
  • Make recommendations for policy or technological change.
  • Collate data and information on client satisfaction, inquiry, and complaint.
  • Develop new strategies to maintain or improve on the quality of service delivery.
  • Develop strategies to increase profit and minimize cost incurred on service delivery.
  • Carry out research regularly and attend seminars to learn improved service delivery procedures and processes.

Knowledge, Skills, and Abilities:

  • 5+ years of management experience in supply chain and/or operations.
  • 7+ years in supply chain and/or service delivery.
  • Demonstrates the ability to quickly adapt to changing conditions and solve problems immediately.
  • Shows the ability to work well under pressure, such as when inventory deliveries or shipments become late or forgotten.
  • Possesses effective written and verbal communication skills; displays reading comprehension skills.
  • Exhibits the ability to work well with others and maintain organization between cross-related departments.
  • Displays the ability to multitask and handle multiple issues on a consistent basis.


Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

  • Technical Lead

    1 week ago

    Austin, Texas, United States Favor Delivery Full time

    About Favor DeliveryFavor Delivery is a leading logistics company that specializes in high-touch delivery services. Our mission is to provide a seamless and efficient delivery experience for our customers.Job SummaryWe are seeking a highly skilled Technical Lead to join our engineering team. As a Technical Lead, you will be responsible for defining solution...

  • IT Service Delivery Manager

    13 hours ago

    Austin, Texas, United States Merge IT Full time

    Job SummaryWe are seeking an experienced IT Service Delivery Manager to join our team at Merge IT. As a key member of our delivery team, you will be responsible for ensuring the successful delivery of IT services to our clients.Key ResponsibilitiesClient Delivery Leadership: Provide leadership and guidance to the delivery team and clients to ensure the...

  • Catering Delivery Professionals

    2 days ago

    Austin, Texas, United States King Courier Service Full time

    Job OverviewDeliver Catered Food with a Reputable CompanyKing Courier Service is seeking a professional and reliable driver to deliver catered food orders for corporate office clients. These deliveries typically take place on weekdays between 10am and 2pm and last approximately 45 minutes.Key ResponsibilitiesDeliver catered food orders to corporate office...

  • Senior Operations Manager – Service Delivery

    5 days ago

    Austin, Texas, United States Central Health Full time

    Job SummaryCentral Health is seeking a highly skilled Senior Operations Manager – Service Delivery to oversee the daily operations of one or more service areas. This role will be responsible for strategic planning, operational management, and service delivery excellence.Key ResponsibilitiesDevelop and implement operational strategies to achieve service...

  • Catering Delivery Drivers

    3 months ago

    Austin, United States King Courier Service Full time

    Job DescriptionJob DescriptionEarn $25-$75 per delivery & Drive with the company that puts you first.Fast sign up, great pay and flexible hours. King Courier Service is looking for a reliable, customer focused professional driver to deliver catered food orders for some of the most popular restaurants in town. These catering deliveries are usually on...

  • Data Center Service Delivery Manager- Hybrid

    2 weeks ago

    Austin, United States EOS Full time

    Job DescriptionJob DescriptionWHO WE ARE: EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service...

  • Technical Lead

    2 days ago

    Austin, Texas, United States Favor Delivery Full time

    About Favor DeliveryFavor Delivery is a high-growth company that specializes in logistics and delivery services. Our mission is to provide a seamless and efficient experience for our customers and partners.Job DescriptionWe are seeking a highly skilled and experienced Technical Lead to join our engineering team. As a Technical Lead, you will be responsible...

  • Service Coordinator

    2 weeks ago

    Austin, Texas, United States Service Wizard Full time

    Job OverviewAre you skilled in managing multiple tasks while maintaining clear communication? Do you excel in dynamic settings where timely responses are essential? Join Service Wizard as a Service Coordinator and be a vital part of ensuring our clients receive prompt and efficient service.In the role of Service Coordinator, you will serve as the primary...

  • Service Delivery Expert

    5 days ago

    Austin, Texas, United States NRG Energy Full time

    Job Summary:The Service Delivery Expert will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Experienced Local O/O Home Delivery Driver — Product/ASM Required

    1 month ago

    Austin, United States Southeast Independent Delivery Services (SEIDS) Full time

    Average Contractor gross earning in Austin Market: $2500/week! Our Independent Home Delivery Contractors enjoy : - Being Home Daily - No overnights - Weekly settlements - Direct deposit - Outstanding earnings potential $150,000+ annually - Paid onboarding Work Description: - Physically delivering furniture into customer's home - Use a...

  • Delivery Product Manager

    3 months ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: IT BA III – Delivery Product Manager The Delivery Product Manager (DPM) reports to Director II of Medicaid IT Contracted Systems and works in coordination with the Systems Architect (SA) and the Agile Program Lead/Release Train Engineer (RTE) of the Medicaid and CHIP Systems IT Applications, and Product Strategy team to deliver on the...

  • Route Service Delivery Driver CDL

    5 days ago

    Austin, Texas, United States BlueTriton Brands Full time

    Job OverviewBlueTriton Brands is seeking a highly skilled and safety-focused Route Service Delivery Driver CDL to join our team. As a key member of our delivery team, you will be responsible for delivering our premium water products to customers in a timely and efficient manner.Key ResponsibilitiesOperate a Commercial Vehicle SafelyEnsure safe and...

  • Field Services Manager

    2 weeks ago

    Austin, Texas, United States Texas Department of Criminal Justice Full time

    Position Overview:This role is essential in overseeing the operations within the Field Services sector of the organization. The successful candidate will be responsible for managing a team and ensuring the effective delivery of services in alignment with organizational goals.Key Responsibilities:Lead and supervise a dedicated team, fostering a collaborative...

  • Senior Technical Architect

    1 week ago

    Austin, Texas, United States Favor Delivery Full time

    Position Overview As a Senior Technical Architect at Favor Delivery, you will play a pivotal role in shaping the technological landscape of our operations. Our mission is to ensure 'Anything Delivered' through innovative engineering solutions that enhance logistics and customer experience. Key Responsibilities Architectural Leadership: Define and...

  • Area Service Representative

    5 days ago

    Austin, Texas, United States Rug Doctor Full time

    About the RoleRug Doctor is seeking a highly motivated and responsible Area Service Representative to join our team. As a key member of our sales and service team, you will be responsible for delivering products and providing exceptional customer service to our retail accounts in the Austin, TX area.Key ResponsibilitiesDeliver products to retail accounts in...

  • Emergency Services Manager

    1 week ago

    Austin, Texas, United States i4 Search Group Healthcare Full time

    Job OverviewPOSITION TYPE: Registered Nurse (RN)SPECIALTY UNIT: Emergency Services ManagementSHIFT: NightsJOB TYPE: Full-Time PermanentPosition Summary:In the role of Emergency Services Manager, you will oversee the delivery of high-quality patient care within the Emergency Department. Your focus will be on service excellence, operational growth, resource...

  • Employee Drivers

    2 weeks ago

    Austin, United States Jet Delivery Full time

    **Employee Drivers** full time job Austin, Tx **From $24,000 / Year** **Skills & Requirements** Were looking for an energetic individual who also doesnt mind playing the part of a hero. The packages you will often be transporting are life or business critical. You must be able to read, write and communicate in English, have a valid California drivers...

  • Employee Drivers

    2 weeks ago

    Austin, United States Jet Delivery Full time

    **Employee Drivers** full time job Austin, Tx **From $24,000 / Year** **Skills & Requirements** Were looking for an energetic individual who also doesnt mind playing the part of a hero. The packages you will often be transporting are life or business critical. You must be able to read, write and communicate in English, have a valid California drivers...

  • Best Buy Delivery Service Driver Austin TX

    2 weeks ago

    Austin, United States Best Buy Full time

    **Best Buy Delivery Service Driver Austin TX - Job Details** **Best Buy Delivery Service Driver Austin TX** Share Job **Overview** Full Time Entry Level Services/Installation/Repair The Best Buy Delivery Service Driver delivers small parcel packages from retail stores directly to our customers' homes while providing the utmost care and handling of each...

  • Healthcare Services Manager

    2 weeks ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Overview: Are you looking to enhance your career in a supportive and collaborative environment that values personal and professional growth? At the Texas Department of Aging & Disability Services, we prioritize a culture of teamwork, reliability, and inclusivity, where every employee is recognized for their contributions to providing specialized care...