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IT Service Delivery Manager
2 months ago
We are seeking an experienced IT Service Delivery Manager to join our team at Merge IT. As a key member of our delivery team, you will be responsible for ensuring the successful delivery of IT services to our clients.
Key Responsibilities- Client Delivery Leadership: Provide leadership and guidance to the delivery team and clients to ensure the successful delivery of IT services.
- Compliance and Security: Ensure that all IT services are delivered in compliance with relevant laws and regulations, and that security measures are in place to protect client data.
- Cost Management: Manage IT costs to ensure that they are aligned with client budgets and that value is delivered to clients.
- Service Quality: Ensure that all IT services are delivered to the highest quality standards, and that client satisfaction is consistently high.
- Service Improvement: Identify opportunities for service improvement and implement changes to ensure that IT services are always improving.
- Risk Management: Identify and mitigate risks to ensure that IT services are delivered without disruption.
- Experience: 6+ months of experience in IT service delivery management.
- Skills: Strong leadership and communication skills, with the ability to motivate and guide teams to deliver high-quality results.
- Knowledge: Strong knowledge of IT service management principles and practices, including ITIL.
- Education: Bachelor's degree in Computer Science or a related field.
