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Caminos Nacional Program Manager
4 months ago
What is this job?
The Program Manager shall manage the coordination of a variety of monitoring and oversight activities to support operational efficiency and program compliance across the Caminos Nacional program. Primary responsibilities include working within various databases, pulling and designing reports and visuals, as well as conducting subrecipient monitoring, desk audits and preparing reporting materials. This position will also provide support to ensure that identified essential program functions occur in accordance with state and federal regulations and meet Everstand, Office of Refugee Resettlement and accreditation best practice standards.
What does the benefits package look like?
- Accrue vacation at the rate of three weeks per year, plus two floating holidays to use, plus 10 paid holidays when Everstand is closed. That is over 30 days of time off per calendar year
- Paid sickness and bereavement leave.
- Up to 3% annual match to retirement contributions.
- Health insurance is available via CareFirst BlueCross BlueShield.
- Professional & Career Development including Tuition Reimbursement and Continuing Education Assistance.
What is this company? Everstand?
Everstand is not a federal or state agency. It is an independent not-for-profit organization that serves over 1,000 children annually across 12 locations. You would join about 800 teammates across DC, MD, PA, and WV that empower youth and their families to flourish within their community.
What does this job do specifically?
- Model and act in accordance with Everstand’s core values.
- Demonstrate and practice trauma informed leadership.
- Provide support and guidance to subrecipient agencies in their oversight of implementation and ongoing compliance with Federal regulations and ORR policy and procedures, offering technical assistance and training related to established best practices and regulatory standards.
- Work with Caminos Nacional and QI personnel to keep all documentation in Everstand’s policy and procedure manuals as it relates to the Caminos program up to date. Partner with appropriate personnel to ensure any forms or other parts of the EHR are updated accordingly.
- Assemble reporting data and required documentation as requested by the Associate Program Director to ensure timely completion of quarterly and annual performance reports as well as annual continuation applications.
- Demonstrates an understanding of the value of cultural diversity, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
- Obtain and maintain certification as a “user” in Everstand’s electronic health record software system, Cx360.
Database and Reports:
- Monitor subrecipient entry of data into the UC portal. Ensure subrecipient personnel are entering data in accordance with regulatory timelines and any catch-up data entry projects are completed.
- Translate data from reports into Everstand’s company dashboard tool.
- Interpret ad hoc requests for data into search criteria and create visual displays that meet the needs of the initial data request.
- Develop reports and presentations to present data to various organization teams, leadership committees and stakeholders.
Audits and Monitoring Activities:
- Ensure audit tools are kept up to date to both check for compliance with new policy changes and for any corrective action items noted. Tools should also take into national accreditation, Federal and state licensure, and any other applicable regulations.
- Conduct onsite and desk monitoring audits that confirm compliance for Caminos Nacional Program operations, including adherence to activities detailed within the subrecipient agreements, memorandums of agreement and the cooperative agreement with the Office of Refugee Resettlement.
- Review of subrecipient case documentation and video monitoring footage, as applicable, on both a scheduled and ad hoc basis to ensure compliance with operational standards, as well as to support oversight for investigative and discovery processes.
- Compile and distribute reports as scheduled that include, but are not limited to, program capacity, census, annual and quarterly outcomes, monitoring outcomes and compliance reports.
- Assist with the regular updating of training materials; Support coordination efforts related to the planning and delivery of training to agency staff and subrecipient organizations.
Surveys:
- Ensure subrecipients have a mechanism to collect stakeholder feedback for their respective Caminos Program. This includes, but is not limited to, surveys focused on employees, clients, families of clients, and other stakeholders.
- Work with subrecipients to include certain standard questions within those surveys to allow BCC to capture comparative data across its own Caminos programs in addition to those of other subrecipients.
- Pull data together from various sources into one Excel workbook to aid in data analysis. Analyze results to identify focus areas for improvements.
Required Education and Experience
- Bachelor’s Degree in a human service-related field.
- A minimum of 1 year documented, progressively responsible experience in the field of child and family services and/or behavioral health care.
- A minimum of 1 year of experience with focus on quality improvement activities and/or managing grants and contracts.
Preferred Education and Experience
- Master’s degree in a human service-related field.
- Experience with state licensure and national accreditation or familiarity with these processes.
- 3 years documented, progressively responsible experience in the field of child and family services and/or behavioral health care.
- 3 years experience with focus on quality improvement activities and/or managing grants and contracts.
- Proven capacity to design and deliver a range of training and technical assistance programs to build full range of capacities for program operations.
- Experience with funding regulations, standards and requirements.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position may require work outside normal business hours. It is eligible to participate in Everstand’s flex schedule policy. This position is considered non-essential for any weather or other office closing events.
Everstand is proud of its culture of helping clinicians advance in their careers. Continuing education credits for licensure are paid for, and compensation can be adjusted after the next level of licensure is obtained.
Everstand is an equal-opportunity employer committed to excellence through diversity. All eligible candidates, regardless of personal characteristics, are encouraged to apply for vacancies as appropriate.
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