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Lead Case Manager Bilingual Spanish Caminos HSPRS New Jersey

2 months ago

Windsor Mill, United States Everstand Full time
Job DescriptionJob DescriptionWhat is this job?

The Lead Case Manager provides effective leadership and management to uphold Everstand’s Trauma Informed Care Culture for clients, families, and staff. The Lead Case Manager provides adaptive leadership through supportive coaching and mentoring to Home Study & Post Release Service (HS/PRS) case management staff and is responsible for providing oversight to activities related to the completion of Home Studies and delivery of Post Release Services to unaccompanied children and their sponsors (caregivers). This position ensures the creation of strong systems and methods of performance excellence with the goal of conducting Home Studies that assess for safety and suitability of placement and providing Post Release Services that promote successful integration of youth and support family reunification efforts. Everstand works in collaboration with the Office of Refugee Resettlement (ORR) to provide home study and post release case management to unaccompanied children that are reunified with caregivers across the Mid-Atlantic and surrounding regions as well as other parts of the country.

What is this company?

New name, same enduring commitment.

This year, we are celebrating 150 years of serving children and families through our work to enrich communities, one family at a time. As we reflected on our history and contemplated our bright future, one thing become clear: the name “Board of Child Care” no longer represented the vast array of services we offer. We are thrilled to share that our name has changed to Everstand Our holistic range of residential, mental and behavioral health support, trauma recovery, case management, and educational services will continue to grow and expand. Learn more about our rebrand at everstand.org.

What is The Caminos Program?

You would be helping children who have recently migrated to the United States and are seeking opportunities for reunification with family as well as the chance to pursue their education and legal immigration cases. Everstand calls this our Caminos program, and we see it as a fulfillment of our purpose as a non-profit: to enrich communities, one family at a time.

What does the Lead Case Manager do specifically
  • Model and act in accordance with Everstand’s core values: safety, empathy, relationships, and impact.
  • Honor differences, acknowledge uniqueness, and amplify all voices. Partner with Everstand’s Equity, Diversity, and Inclusion (EDI) committee to build (and participate) in trainings and group experiences that strengthen Everstand’s commitment to EDI. Model the use of inclusive language.
  • Demonstrate and practice Everstand’s leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.”
  • Provide oversight, case consultation and coordination for all aspects of Everstand’s Home Study and Post Release Services Program, including direct supervision of Level 1, Level 2 and Level 3 case management services.
  • Assign referrals to individual case managers within the required timeframe, taking into consideration case manager workload, location, PRS level, and complexity of case distribution.
  • Provide initial and continuous training and professional development for HS/PRS case management team regarding responsibilities within the Caminos Program, including agency, state and federal policy updates and changes and best practice service provision.
  • Provide ongoing and continuous identification of community based resources, providers and services available to meet the needs of communities served by the program, ensuring that HS/PRS case management team has easy access to current and up to date resources.
  • Facilitate regularly scheduled individual and group guidance sessions for all members of the HS/PRS case management and intensive case management team, including part time and contract staff.
  • Act as a point of escalation for staff with complex cases, cases of concerns, PRS level redetermination, and client crisis. This includes liaising with child welfare and law enforcement agencies, as needed.
  • Actively participate in agency and community efforts to build culturally competent outreach, education, and interventions for the immigrant and refugee community.
  • Ensure adherence to Everstand established performance metrics related to best practice contact requirements for youth and family, including phone and in person face to face visitation requirements.
  • Provide oversight and support necessary to ensure that all PRS level case managers submit detailed and thorough documentation in compliance with Everstand and ORR requirements and reporting deadlines, including but not limited to: case notes, federal and agency data collection, programmatic reporting, assessments, care plan documentation, transition/discharge planning and post-discharge follow-up.
  • Acts as the primary point of contact for internal and external stakeholders.
  • Provide effective communication across departments and programs to ensure consistency and clear expectations across the interdisciplinary team.
  • Responsible for interviewing and onboarding new employees for the department. Integral in the orientation process for case management staff, teach clear expectations of the position and promoting a strong connection to the organization.
  • Ensure all PRS level case managers have been appropriately onboarded and oriented into their position and provide regular professional development in case work and client facing skills to staff to include but not limited to shadow visits, case audits and mentoring activities.
  • Participate in the development and implementation of policies, procedures and reports to assure effective department functioning and documentation of activity and performance outcomes.
  • Promote team understanding of available Everstand resources and assist with the facilitation of referrals as appropriate.
  • Maintain effective working relationships with families, children/youth, colleagues, consultants and community agencies.
  • Develop and maintain emotional intelligence for effective self-care and the role-model for youth, staff, and families the essence of Trauma Informed Practices.
  • Ensure that services are provided to all youth and families 24/7 in keeping with federal and state regulations, CARF and agency standards.
  • Demonstrates an understanding of the value of cultural diversity, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
  • Demonstrates knowledge of and familiarity with both Everstand and Office of Refugee Resettlement Policy and Procedures relating to services for Unaccompanied Children. This includes knowledge of legal background and authority governing the practice as related to working with Unaccompanied Children.
  • Demonstrates knowledge of and ability to identify community social service resources and the processes required to connect youth and families to available social service benefits and programs.
  • Assist in the provision and facilitation of department and agency wide training opportunities.
  • Identify supervision and/or professional training needs to supervisor as they arise.
  • Provide on-call support evenings, weekends and/or holidays.

What shifts would I work? Are full time positions available?

This is a full-time position. The schedule requires flexibility based on the availability of youth and families served. This position regularly requires long hours and weekend work. Eligible for flex schedule. Non-essential during inclement weather.

Travel: Travel is required and will include local as well as out-of-area and overnight travel. Frequent local travel will be required to serve the home communities of youth and families served by the program.

Must be able and willing to travel to other cities by flying on commercial airlines, driving a rental car and/or using other transportation, and stay overnight in hotels.

What does the benefits package look like?

  • Accrue vacation at the rate of three weeks per year, plus two floating holidays to use, plus 10 paid holidays when BCC is closed. That is over 30 days of time off per calendar year
  • Paid sick and bereavement leave
  • Up to 3% annual match to retirement contributions
  • Health insurance is available via CareFirst BlueCross BlueShield.
  • Professional and career development includes tuition reimbursement program, access to SHRM and other HR professional development seminars, and other paid continuing education opportunities.
Supervisory Responsibility
  • Responsible for supervising Case Aides (Level 1), Case Managers (Level 2) and Intensive Case Managers (Level 3). The Lead Case Manager demonstrates adaptive leadership and delivers supportive coaching and mentoring through regular administrative supervision and training opportunities. Integral person responsible for the professional development of the department, recognizing the importance of addressing vicarious trauma for staff. Responsible for providing regular guidance and annual performance evaluations for full time, part time and contracted staff, as applicable.
What experience and education do I need?
  • Bachelor’s in Social Work (BSW) or an equivalent degree in behavioral sciences or social services field.
  • Five years of progressive employment experience in family preservation, kinship care or general child welfare services, demonstrating supervisory and case management experience.
  • Bilingual in English and Spanish (both oral and written).

Preferred Education and Experience

  • Master’s Degree in Social Work (MSW) or an equivalent degree in behavioral sciences or social services field.
  • Three years’ supervisory experience for case management or in home / community based direct service provision.
  • Two years of experience providing direct services to foreign born, immigrant and/or refugee populations.
  • Professional licensure
  • Experience and/or active certification in SAFE Home Study (or similar method) certifications
  • Experience providing services within the ORR network of programs
  • Proficiency in languages other than English and Spanish.
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Everstand is committed to the policy that all persons have equal access to its programs, facilities, and employment without regard to race, color, national origin, genetic information, pregnancy, ancestry, gender, sexual orientation, age, religion, disability, marital or veterans status. Everstand is a drug, tobacco and alcohol-free workplace and an equal opportunity employer by choice.

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