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Clinical Liaison/Admissions Coordinator
2 months ago
As the job implies, an Admissions Coordinator/Marketer fosters the relationship between patients and the
facilities providing their care. Admissions Coordinators establish patients' eligibility for care, communicating with
families, and interacting with a wide range of staff members from case managers to families to physicians.
A. TECHNICAL:
? Establishes the patients eligibility for admission to the facility.
? Reviews patients' medical records.
? Explains care options to patients and their families.
? Interacts with a variety of hospital staff.
? Coordinates with the facility staff to ensure that each patient has a smooth transition from
hospital/home to facility.
? Schedules & attends community events.
? Develops relationships in the community on behalf of the facility.
? Works with the company marketing team to bring awareness of the facility's strengths and services.
? Trains new employees who serve as Clinical Liaisons.
? Builds relationships with contracted and non-contracted Managed Care companies on behalf of PHC.
? Researches expanding our managed care providers.
B. ADMINISTRATIVE:
? Meets with facility Quality Assurance team Quarterly.
? Makes facility rounds weekly to survey patients to ensure all the patients needs are met.
? Evaluates facility Customer Service quarterly and gives in-services as needed.
?Works closely with PHC Contracts Manager to ensure highest quality of rates in the area.
? Attends facilities weekly Rehab Meetings and provides HMO with weekly updates on their patients.
C. CONSUMER SERVICE/GUEST RELATIONS:
? Presents professional image to consumers through dress, behavior, and speech.
? Adheres to Company standards for resolving consumer concerns.
? Adheres to all consumer and resident rights.
? Ensures that residents and families are welcomed and feel comfortable.
? Must demonstrate exceptional verbal and written communication skills.
? Experience in general office procedure including typing and computer skills necessary.
? Must be customer service oriented.
? Experience working in the healthcare industry.
?Practical experience in a clinical setting.
?Must be able to work after hours and weekends when needed.
?Licensed Vocational Nurse Credentials Preferred
?CPR Certification Preferred
