Clinical Liaison/Admissions Coordinator
4 weeks ago
As a key member of the Heritage Gardens Health Care Center team, the Clinical Liaison/Admissions Coordinator plays a vital role in fostering relationships between patients and our facility. This role involves establishing patients' eligibility for care, communicating with families, and interacting with a wide range of staff members.
Key Responsibilities:
- Establish patients' eligibility for admission to the facility.
- Review patients' medical records.
- Explain care options to patients and their families.
- Interact with a variety of hospital staff.
- Coordinate with the facility staff to ensure a smooth transition for patients.
- Schedule and attend community events.
- Develop relationships in the community on behalf of the facility.
- Work with the marketing team to promote the facility's strengths and services.
- Train new employees who serve as Clinical Liaisons.
- Build relationships with managed care companies on behalf of PHC.
Administrative Responsibilities:
- Meet with the Quality Assurance team quarterly.
- Make facility rounds weekly to survey patients and ensure their needs are met.
- Evaluate customer service quarterly and provide in-services as needed.
- Work closely with the Contracts Manager to ensure high-quality rates in the area.
- Attend weekly Rehab Meetings and provide updates on patients to HMO.
Consumer Service/Guest Relations:
- Present a professional image to consumers through dress, behavior, and speech.
- Adhere to Company standards for resolving consumer concerns.
- Adhere to all consumer and resident rights.
- Ensure residents and families feel welcome and comfortable.
- Demonstrate exceptional verbal and written communication skills.
- Experience in general office procedures, including typing and computer skills.
- Must be customer service oriented.
- Experience working in the healthcare industry.
Requirements:
- Practical experience in a clinical setting.
- Ability to work after hours and weekends when needed.
- Licensed Vocational Nurse Credentials Preferred.
- CPR Certification Preferred.
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