In Office Bilingual Live Chat/ CSR Representatives

2 weeks ago

Plano, United States Hide and Seek Recovery Full time
Job DescriptionJob DescriptionSalary: Hourly

Live Chat Representative in office position out of Plano office


Position Overview:


HNS Recovery is currently seeking a dedicated and efficient Live Chat Representative to join our dynamic customer service team. This role requires a professional who excels in digital communication and is capable of managing multiple chat conversations simultaneously with precision and courtesy.


Key Qualifications:


  • Experience: Minimum of 5 years in customer service roles.
  • Communication Skills: Excellent written communication skills with a robust command of grammar and spelling.
  • Typing Proficiency: Ability to type in excess of 50 words per minute; keyboarding and internet experience are essential.
  • Multitasking: Proficient in handling multiple tasks and chat conversations at once.
  • Software Skills: Experience with LiveChat software is a strong advantage.
  • Language Skills: Bilingual required Español.
  • Mindset: Possess a process improvement mindset, a humble attitude, and a proactive "get it done" approach.
  • Independence: Must be a self-starter capable of working independently in a fast-paced environment.
  • Team Collaboration: Strong work ethic with the ability to function well both independently and within a team-oriented environment.
  • Professionalism: Upbeat, positive attitude with a professional demeanor; articulate and client-facing.
  • Administrative Skills: Capable of providing administrative support as needed.


Responsibilities:


  • Professionally handle incoming requests from consumers to resolve issues promptly via live chats.
    Assist consumers in booking appointments for vehicle pickups or personal property collections.
  • Manage and upload necessary documents for appointments, filling out required areas as dictated by client protocols.
  • Inform consumers of any fees due at the time of pick-up, ensuring all information provided is accurate and comprehensive.
  • Offer quick, accurate assistance to consumer queries about booking issues, service questions, and general concerns.
  • Continually portray a positive and professional image of HNS Recovery, enhancing consumer relations.


Why Join HNS Recovery?


At HNS Recovery, we pride ourselves on a workplace culture that supports our team members' growth and development. We offer a challenging yet rewarding environment where your efforts are recognized and your contributions make a significant impact. If you are looking to build a career with a company that is committed to excellence, we would love to hear from you.


Application Process:
Interested candidates are encouraged to submit a resume and a brief cover letter outlining their qualifications and why they believe they are a good fit for the role.


We look forward to your application and potentially welcoming you to our team where your efforts will be an integral part of our success

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