Community Engagement Representative

2 weeks ago


Plano, Texas, United States RealManage Full time

Position Overview:

Company Overview:

RealManage is a prominent firm recognized in the national Inc. 5000 list, operating across 17 states, providing exceptional services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. We also cater to nationally recognized developer and builder clients.

As one of the largest and fastest-growing entities in the community management sector, RealManage delivers outstanding solutions at competitive prices, utilizing the best personnel, practices, and technology, including cloud-based and mobile applications. Our mission is to offer comprehensive and innovative solutions, exceed customer expectations, ensure transparency, measure our performance, and foster a professional, growth-oriented, and diverse work environment.

RealManage operates on core values that guide our principles:

  • Integrity: We consistently do what is right.
  • Respect: We uphold mutual respect among customers, employees, and the company.
  • Selflessness: We are part of something greater than ourselves.
  • Personal Relationships: We prioritize professional relationships in our service.
  • Continuous Improvement: We are committed to learning and growing.

We are experiencing rapid growth and have numerous exciting opportunities for customer service professionals to join our Shared Services team, focusing on community associations. You will work in a technology-driven environment utilizing our advanced community management software. These customer service roles provide a unique chance to learn various aspects of the business, with opportunities for career advancement into back-office and accounting support roles, as well as front-office community management support positions.

Key Responsibilities:
The Customer Service Representative (CSR) primarily handles inbound communications, including phone calls, emails, and online chat requests, assisting community homeowners with account-related inquiries, payment processing, and community information. Additionally, the CSR interacts with title/property closing agents, community vendors, and management company staff regarding community-related matters. CSRs are expected to deliver high-quality customer service, maintain a positive demeanor, and effectively troubleshoot and resolve common issues.

Work Environment:
This position is not remote. Our Customer Service Center operates during flexible hours, allowing for a work schedule from 7:30 am to 7:00 pm, Monday to Friday. RealManage offers a comprehensive 2-week paid training program, which includes one week of classroom training followed by one week of on-the-floor training.

Qualifications:
The ideal candidate for the Customer Service Representative role should possess:

  • Education equivalent to a 2-Year Associate's Degree or relevant work experience.
  • Excellent communication skills, both written and verbal.
  • A positive, customer-friendly, and helpful attitude.
  • Experience in assisting with customer billing and account issues is advantageous.
  • Basic technology help desk support experience is a plus.
  • Bilingual skills are a plus and will be compensated.

Compensation and Benefits:
The position offers a competitive pay rate of $16.50 per hour.

Benefits include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Education Reimbursement
  • 401K matching
  • Employee Assistance Program (EAP)
  • 9 paid Holidays


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