Customer Service Representative I

5 months ago

Katy, United States Houston Methodist Full time

**Note:** **This position is located at our St. Catherine campus - 701 S. Fry Rd. Katy, TX 77450** JOB SUMMARY The Customer Service Representative I (CSRI) is responsible for acting as a liaison between the Hospital and the Physician Organization (PO) within Houston Methodist, the patient, providers, and payers for all post-care matters related to account resolution. The CSRI will interact with all the Single Billing Office (SBO) sub-units and other hospital and PO service areas on a daily basis. The CSRI will need to cultivate good business relationships to promote harmony and effective communication to resolve patient concerns post care. DUTIES AND RESPONSIBILITIES People 20%

* Accepts incoming phone calls to resolve the patient's concerns or questions immediately

* Communicates with other Hospital and PO Departments to ensure issue resolution for inbound callers

* Provides follow-up for issues that are not solved on the incoming phone call

* Identifies trends impacting performance and facilitate cross-training between unit staff

* Demonstrates analytical skills required to bring the account for resolution. This includes analyzing the data elements (clinical and financial) within Epic to determine the current state of the account. Also, the account memos are to be read with intent to understand prior actions taken on the account and to ascertain the next best action to take the account to resolution status.

* Documents accounts in a brief and concise manner, indicating resolution or steps needed for resolution. Documented memos should be fully understood by the next person who reviews the account.

* Attends regular unit meetings

* Utilizes SBO technology in an effective manner to ensure resolution of customer concerns.

Finance 20%

* Follows levels of authority for posting adjustments, refunds, and contractual allowances

* Understands the Revenue Cycle and the patient account cycle in Epic to resolve calls efficiently

Quality/Safety 20%

* Leverages knowledge of vendor and technology systems that promote the patient experience to resolve customer concerns more efficiently. Vendor and technology systems include but are not limited to: Epic, Cisco , Emdeon , MyChart early out vendors, and bad debt vendors.

* Leverages knowledge of payor systems to resolve customer concerns more efficiently by being able to communicate all the financials elements of the Explanation of Benefits to the customer. Payor systems include but are not limited to: Managed Care, Medicare, Medicaid, and Indemnity.

* Follows the inbound scripting guidelines outlined by the Supervisor and/or Manager when interacting with patients to maintain a high quality of service

* Meets weekly productivity and quality standards

* Ensures protection of private health and personal information. Adheres to all HIPAA and PCI compliance regulations.

* Participates in compliance discussions as required by the organization

Service 20%

* Documents accounts in a brief and concise manner, indicating resolution or steps needed for resolution. Documented memos should be fully understood by the next person who reviews the account.

* Demonstrates communication skills in a clear, concise, articulated and professional manner in both verbal and written capacities.

* Demonstrates advanced knowledge of the cycle of a patient guarantor account, which will include hospital and physician charges

Growth/Innovation 20%

* Attends required training sessions and execute skills acquired through training in a proficient manner as evidenced through quality review scores.

* Work effectively to ensure resolution of customer concerns. This includes incorporating feedback and instruction/training into daily routines on an immediate basis.

EDUCATION REQUIREMENTS High school diploma required; college degree preferred EXPERIENCE REQUIREMENTS 1 year Hospital Information System experience and 1 year of previous customer service experience required. Prior experience is Patient Access Service and/or Patient Accounting, etc. is preferred + Advanced customer service and analytical skills preferred

+ Advanced PC skills; specifically proficient with Microsoft Office Suite

+ Advanced verbal and written communication skills in the English language

Mobility RequirementsYes No

  • Bilingual Customer Service Representative I

    3 weeks ago

    Katy, United States Inframark Full time

    The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers. $17.75 hourly RESPONSIBILITIES Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person. Fi Customer Service Representative, Customer Service, Payment Processing, Bilingual, Customer Experience,...

  • Customer Service Representative

    2 weeks ago

    Katy, Texas, United States Inframark Full time

    Job Title: Bilingual Customer Service Representative IJob Summary:We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Inframark. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through phone and in-person interactions. You will be the...

  • Customer Service Representative

    4 days ago

    Katy, Texas, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a friendly and professional Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, answering their questions, and resolving any issues they may have.Key...

  • Customer Service Representative

    3 weeks ago

    Katy, Texas, United States 1st Franklin Financial Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at 1st Franklin Financial. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key Responsibilities:Provide top-notch customer...

  • Customer Service Representative

    3 weeks ago

    Katy, Texas, United States Remedy Corporation Full time

    Customer Service Representative OpportunityThe Remedy Corporation is seeking dedicated and reliable Customer Service Representatives to work from home as independent contractors. This role involves handling inbound calls for various clients and assisting with general customer inquiries.Key Responsibilities:Handle inbound calls related to customer service,...

  • Customer Service Representative

    3 weeks ago

    Katy, Texas, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    1 month ago

    Katy, Texas, United States Domino's Pizza LLC Full time

    Job Title: Customer Service Rep(08051)Job Summary:Domino's Pizza LLC is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring that their needs are met and exceeded. You will work closely with our store team to ensure that...

  • Customer Service Representative

    4 days ago

    Katy, Texas, United States Kirsten and Associates Full time

    Job DescriptionThis is a remote position with Kirsten and Associates, a leading global cruise brand.We are seeking a skilled Customer Service Representative to handle inbound customer service and sales calls from Cruises Guests and travel agents.The ideal candidate will be knowledgeable, friendly, and eloquent in providing customer service, skilled and...

  • Customer Service Representative

    3 weeks ago

    Katy, Texas, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a CSR, you'll be responsible for providing friendly, courteous, and professional interaction with customers. Your duties will include answering telephones, inputting orders accurately into our computer system, and maintaining a clean and organized...

  • Customer Service Representative

    5 days ago

    Katy, Texas, United States SYUFY GROUP Full time

    Job SummaryVillaSport Athletic Club and Spa is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Member Services team, you will be responsible for providing exceptional service to our members, answering questions, and resolving issues in a timely and professional...

  • Customer Service Representative

    5 days ago

    Katy, Texas, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    5 days ago

    Katy, Texas, United States Cabela's Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our CLUB program, you will be responsible for providing exceptional customer service, promoting the benefits of our CLUB membership, and executing operational and compliance programs.Key...

  • Customer Service Representative

    3 weeks ago

    Katy, Texas, United States Cesar Saldivia - State Farm Agent Full time

    Customer Relations RepresentativeAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you!Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations...

  • Commercial Customer Service Representative

    3 months ago

    Katy, United States Geico - Government Employees Insurance Company Full time

    Customer Service Representative Katy, TX - Salary: $20.50 per hour / $41,307.50 annually. When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow Customer Service, Customer Service Representative, Commercial, Representative, Retail, Insurance

  • Customer Service Representative

    5 months ago

    Katy, United States U-Haul Full time

    Location: 1633 W Grand Pkwy N, Katy, Texas 77493 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    1 month ago

    Katy, Texas, United States Cesar Saldivia - State Farm Agent Full time

    Customer Relations RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Relations Representative for Cesar Saldivia - State Farm Agent, you will play a critical role in building and maintaining strong relationships with our clients.Key...

  • Customer Service Representative

    2 weeks ago

    Katy, Texas, United States Domino's Franchise Full time

    Job OverviewAs a Customer Service Representative at Domino's Franchise, you will be responsible for providing exceptional customer service and support to our valued customers.Key ResponsibilitiesOperate all equipment and machinery safely and efficiently.Stock ingredients and supplies in a timely and organized manner.Prepare and serve food and beverages to...

  • Customer Service Representative

    1 week ago

    Katy, Texas, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner. **Key...

  • Customer Service Representative

    1 week ago

    Katy, Texas, United States NerdsToGo Full time

    We are seeking a highly skilled Customer Service Representative to join our team at NerdsToGo. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, addressing their technical issues, and ensuring their complete satisfaction.The ideal candidate will have a strong background in customer service,...

  • Customer Service Representative

    2 months ago

    Katy, Texas, United States Domino's Pizza LLC Full time

    Job Summary:At Domino's Pizza LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide friendly, courteous, and professional...