Inbound Sales

7 days ago


Katy, United States Kirsten and Associates Full time
Job DescriptionJob Description

This is a remote position.


The client is the world’s largest home improvement retailer with nearly 400,000 orange-blooded associates and more than 2,200 stores in the U.S., Canada, and Mexico. The typical store today averages 105,000 square feet of indoor retail space, interconnected with an e-commerce business that offers more than one million products for the DIY customer, professional contractors, and the industry’s largest installation business for the Do-It-For-Me customer.

What to Expect

Use the Effortless Call Flow to Provide an Excellent Experience on Every Call


  • Inbound sales, customer service, and store support

  • Assisting customers with product questions

  • Placing new orders

  • Handling existing orders - returns/ replacements

  • Provide store-specific support

  • Contacting vendors for shipping information


Requirements

Capabilities of Top Performing Service Partners for this Program

  • Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
  • Provides knowledgeable, friendly, and eloquent customer service
  • Experience working with users to identify the best solution
  • Ability to use multiple resources to provide an Effortless Customer Experience


Benefits

Affordable PPO Healthcare and Dental Options Available



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