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Guest Services

4 months ago

New Albany, United States City of New Albany Full time
Job DescriptionJob Description

Under the general supervision of the Guest Services Lead the Guest Services Team member will operate a clean, safe, and organized area, per the guidelines of New Albany Parks and Recreations and the Health Department, while providing excellent customer service and a positive work environment for our employees. This position shall work in both the ticketing booth and concessions stand.


SPECIFIC DUTIES AND RESPONSIBILITIES

"*" denotes an essential function of the job

  • *Knowledge of basic math; ability to handle money with accuracy.
  • *Operate basic office and concessions equipment.
  • *Check IDs, collect fees, and scan memberships for the public for admittance.
  • *Ability to quickly and safely prepare food.
  • *Accurately take and prepare customer(s) orders in a professional and timely manner.
  • *Perform routine maintenance of all equipment.
  • *Maintain and keep a clean and organized work area.
  • *Maintain inventory and stock items as necessary.
  • *Follow and enforce New Albany Parks and Recreation and Health Department rules and regulations.
  • Perform other duties as assigned.

STANDARDS OF PERFORMANCE

  • Demonstrate informative and professional assistance when working with vendors, co-workers, and the public.
  • Display excellent verbal and written communication skills.
  • Reliable and punctual.
  • Maintain City information in a confidential manner.

MENTAL AND PHYSICAL REQUIREMENTS

  • Ability to work as a team member.
  • Display professional appearance, warm demeanor and positive attitude.
  • Demonstrate attention to detail in daily tasks.
  • Be a motivated self-starter.
  • Work independently and to be accurate, efficient and organized.
  • Manage multiple tasks simultaneously.
  • Work under pressure with time constraints in a changing environment.
  • Stand, walk, sit, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl frequently.
  • Lift and/or move 5-10 pounds frequently.
  • Lift and/or move up to 25 pounds occasionally.

WORKING ENVIRONMENT AND CONDITIONS

  • This position requires working in the internal & external environment.
  • This position requires a flexible work schedule; night and/or weekends and holidays will be required.
  • The position involves being in an environment with recreational equipment.
  • The position involves working in the elements of seasonal weather.

EDUCATION, EXPERIENCE AND TRAINING

  • Must be 16 years of age of older.
  • High school diploma or G.E.D equivalent, preferred.
  • Ability to effectively communicate both orally and in written form.
  • A pleasant, friendly, and outgoing demeanor.
  • Willingness to take on additional tasks as assigned.
  • Ability to successfully complete CPR/AED First aid & Bloodborne pathogens certification.

EQUIPMENT AND TOOLS

  • Concession stand, ticket office, and peripherals.
  • Food preparation & cooking instruments.
  • Multimedia devices.
  • General cleaning supplies.