Guest Services Associate

1 month ago


New Albany, United States ZMC Hotels Full time
Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:
  • Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
  • Address all guest concerns and ensure follow up is complete
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
  • Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
Qualifications:
  • Highly organized.
  • Must possess a thorough knowledge of guest service and satisfaction.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
Benefits/Perks:
  • Medical, Dental, and Vision options for full-time employees
  • Paid time off and 401(k) for full-time employees
  • All employees get discounts on hotels across the country Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
  • Regular opportunities for bonuses
  • $250 referral bonus for you and a referred associate
  • DailyPay: access to your already earned wages before payday
  • Opportunities for upward mobility and growth within the company


Compensation: $11.00 per hour

ZMC Hotels is a dynamic hotel management company with over forty years in the industry and a growing portfolio of diverse and thriving properties across 17 states. Known for our commitment to our guests and to our employees, as well as our reinvestment in our properties and the communities we serve, ZMC Hotels is committed to finding and developing creative, enthusiastic leaders and employees who share our passion for hospitality and for optimizing the guest experience.

ZMC Hotels offers excellent benefits and opportunities for advancement, with a host of exciting cities to live and work. So, whether you're an established hospitality professional looking for growth, new to the industry seeking steady employment, or a college student just starting out or seeking seasonal employment with flexible hours, there's a great career ahead of you at ZMC Hotels

  • New Albany, United States ZMC Hotels Full time

    Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in...


  • New Albany, United States Trilogy Health Services Full time

    Sales Associate- Guest Relations Campus Smiths Mill Health Campus Type Full-Time Shift 1st Shift Location : Address 7320 Smith's Mill Road Location : City New Albany Location : State/ Province OH Location : Postal Code 43054 Min USD $13.69/ Hr. Mid U Sales Associate, Guest, Relations, Sales, Associate, Healthcare, Retail


  • New York, New York, United States Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team. As a vital part of our operations, you will be the first point of contact for clients, guests, vendors, tourists, and tenants entering our prestigious building. In this role, you will create a welcoming and memorable experience for every individual...


  • New Albany, United States ZMC Hotels Full time

    Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in...


  • New York, New York, United States Hilton Grand Vacations Full time

    Join Our Team as a Guest Services AssociateAre you passionate about providing exceptional customer service? If you thrive in a dynamic environment and enjoy interacting with guests, this role may be ideal for you.As a Guest Services Associate at Hilton Grand Vacations, you will play a crucial role in ensuring our guests have a memorable experience. Your...


  • New Orleans, Louisiana, United States Marriott International Inc Full time

    Additional Information Pay: $11.00/ hour (tipped) Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY First impressions are crucial in the hospitality industry. When guests arrive, we aim to make their experience unforgettable. Similarly, during...


  • New York, New York, United States The Greenwich Hotel Full time

    Position OverviewGuest Services Associate for The Greenwich HotelThe Greenwich Hotel is in search of enthusiastic individuals to enhance our esteemed team. Candidates should demonstrate a keen attention to detail coupled with exceptional interpersonal abilities to ensure an unparalleled experience for our patrons.Key Responsibilities:Welcome guests with...


  • New Brunswick, New Jersey, United States Five Rivers Management Full time

    Position OverviewThe Guest Services Associate plays a crucial role in ensuring a positive experience for our guests at Five Rivers Management. This position involves working part-time during evenings and weekends, providing essential support to both guests and staff.Key ResponsibilitiesFacilitate guest check-ins and check-outs, ensuring a smooth registration...


  • New Brunswick, New Jersey, United States Five Rivers Management Full time

    Job OverviewThe role of a Guest Services Associate is crucial in ensuring a welcoming atmosphere for our visitors. This position requires a commitment to excellence and the ability to handle various tasks efficiently.Key Responsibilities:Work part-time during evenings and weekends to accommodate guest needs.Communicate effectively with team members across...


  • New York, New York, United States Hospitality Jobs Hotspot Full time

    Position Overview: The Guest Services Associate serves as the initial point of contact for visitors, ensuring a welcoming atmosphere. This role encompasses managing guest arrivals and departures, possessing comprehensive knowledge of the establishment and its amenities, addressing guest inquiries and concerns, handling phone communications, and executing...


  • New Haven, Connecticut, United States Crescent Services Full time

    POSITION SUMMARY: As a Guest Services Representative, you will warmly welcome and assist guests, ensuring their experience is both pleasant and memorable, thereby achieving the highest standards of guest satisfaction.YOUR ROLE INCLUDES: • Providing a friendly and sincere greeting to all guests upon arrival. • Utilizing a clear and positive communication...


  • New York, New York, United States Hospitality Jobs Hotspot Full time

    Overview: The Guest Services Associate is the first point of contact for visitors, setting the tone for their overall experience. This role requires handling guest arrivals and departures, possessing comprehensive knowledge of the establishment and its amenities, addressing guest inquiries and concerns, managing incoming calls, and executing additional tasks...


  • New York, United States European Wax Center Full time

    Position Overview:Turn your passion for taking care of others into a rewarding role with the growing team at EWC Growth! The prime responsibility of a Guest Service Associate is creating an exceptional guest experience, achieving sales goals, and willingness to initiate genuine conversation and recommendations with our guests on European Wax Center services...


  • Atlantic City, New Jersey, United States Ocean Casino Resort Full time

    About the Position The Guest Services Associate serves as the initial point of contact for visitors and manages all aspects of their experience during their stay. Key ResponsibilitiesComply with established company and departmental protocols, guidelines, and policies consistently. Encourage and maintain a collaborative and friendly work atmosphere. Enhance...


  • New Albany, Ohio, United States The New Albany Country Club Corporation Full time

    Position Overview: The Guest Services Coordinator plays a crucial role in providing administrative support and facilitating the daily functions of our Fitness and Tennis facility. This includes managing online schedules, coordinating appointments, and ensuring exceptional levels of satisfaction for both members and guests. Compensation: $14.00 per hour,...


  • New Albany, Ohio, United States The New Albany Country Club Corporation Full time

    Position Overview: The Guest Services Coordinator plays a crucial role in providing administrative support and facilitating the daily functions of our Fitness and Tennis facility. This includes managing online schedules, coordinating appointments, and ensuring exceptional levels of satisfaction for both members and guests. Compensation: $14.00 per hour,...


  • New York, United States Global Partners Ltd Full time

    **Guest Service Associate/Cashier** Lake George, New York **Category:** Retail Store **Job Type:** **Job Req code:** R0017971 **Job Description** **About Global Partners** With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores. Our...


  • New Albany, Ohio, United States The New Albany Country Club Corporation Full time

    Position Overview: The Guest Services Coordinator plays a vital role in providing administrative support and facilitating the daily functions of our Fitness and Tennis facility. This includes managing online schedules, coordinating appointments, and ensuring exceptional levels of satisfaction for both members and guests. Compensation: $14.00 per hour,...


  • New York, United States Global Partners Ltd Full time

    **Cashier - Guest Service Associate** Livingston, New York **Category:** Retail Store **Job Type:** **Job Req code:** R0004949 **Job Description** **Now Hiring for Guest Service Associates Full-time and/or Part-time** **About Global Partners LP** With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners,...


  • New Albany, Ohio, United States The New Albany Country Club Corporation Full time

    Position Overview: The Guest Services Coordinator plays a vital role in providing administrative support and facilitating the daily functions of our Fitness and Tennis facility. This includes managing online schedules, coordinating appointments, and ensuring exceptional levels of satisfaction for both members and guests. Compensation: $14.00 per hour,...