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Customer Service Representative
1 month ago
The Customer Service Parts Specialist will order parts, material or merchandise received by email, telephone or personally from customer or a company employee.
ESSENTIAL FUNCTIONS
- Edit orders received for price and nomenclature.
- Inform customers of unit prices, shipping date, anticipated delays and any additional information.
- Enter data into computer to determine total cost for customer.
- Record or file copy of orders received.
- Ascertain credit rating of customer.
- Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.
- Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.
- Receive and check customer complaints.
- Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
- Attempt to sell additional merchandise to customers.
- Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.
- Employees are to speak only English during an emergency and while performing job duties where there is potential for an emergency. The rule does not apply to casual conversations between employees when they are not performing job duties.
- Non-field-related positions require in-office work 5 days a week at the assigned branch office.
REPORTING RELATIONSHIP
- Parts Manager
- General Manager
SUBORDINATE STAFF
- None
SKILLS
- Computer knowledge (Email etiquette, PDF, website navigation).
- Bilingual – English / Spanish (optional)
- Excellent communication skills (verbal and written), detailed-oriented.
- Good organizational and interpersonal skills.
- Instill confidence in the customer.
- Ability to multi-task and coordinate several priorities at one time.
- Ability to work alone and harmoniously with others.
- Ability to accept and follow instructions.
PAY RANGE $18.00
WORK SCHEDULE Monday - Friday 8:00am - 5:00pm
WORKING CONDITIONS
- LIFTING: Average Weight: up to 10 pounds unassisted
- Frequency: Daily
CLIMATE CONTROLLED
- Everyday
