Operations Manager

2 months ago

Baltimore, United States Home Surplus Full time
Job DescriptionJob DescriptionSalary:

Company

 Home Surplus is a retail warehouse superstore for cabinets, doors, and more, featuring in-stock products, expert design, and reliable service at value prices. Home Surplus aspires to be the first choice of contractors and consumers in cabinets, countertops, doors, and windows. After operating as a single location for over 40 years, Home Surplus has expanded to 5 stores in NJ and MD in recent years as it grows into a national footprint.

 

Position

 The Operations Manager delivers operational excellence in the store via execution, process improvement and the hiring, retention, and development of operations staff. The Operations Manager is a peer of the Showroom Manager and Pro Experience Manager (if applicable to your store), and all three positions report to the Chief Experience Manager (CXM), who leads the store. The Operations Manager is the member of the store leadership team who is most focused on fulfilling the Home Surplus Customer Promise via consistent execution, appropriate inventory levels, and timely order fulfillment.


Primary Responsibility

Drive operational excellence to provide outstanding customer experiences via:

  • Appropriate in-stock levels through careful inventory monitoring and timely product orders.
  • Oversight of inventory accuracy and product costs.
  • Management of all warehouse functions including but not limited to scheduling, inventory, unloading, receiving, putaway, cycle counting, and order pulling.
  • Oversight and execution of administrative functions and tasks as directed by the CXM.
  • Proactive communication with customers, vendors, Home Surplus distribution, freight carriers, and store staff in order to manage customer expectations and meet fulfillment deadlines.
  • Maintaining appropriate staffing and scheduling to meet the needs of the business within budget.
  • Coaching warehouse, admin, and customer support staff to ensure that each team member meets individual performance metrics.
  • Providing a safe, clean work environment for team members.
  • Attention to important details to improve productivity.

 

Additional Responsibilities

  • Contribute to team culture and cooperation.
  • Collaborate with company leaders and contractors to implement technology enhancements.
  • Provide recommendations to the CXM, as well as regional and corporate leaders, regarding potential process and capital improvements.
  • Master the Home Surplus product screen, while also learning how our products and service capabilities compare to major competitors.
  • Use company systems to communicate with precision and improve productivity.

 

Requirements

  • Approaches the business from a logical, fact-based perspective to solve problems for the benefit of current and future customers.
  • Approachable and authentic. Down to earth.
  • Proven experience internally as a team lead, or externally leading operational functions/areas in retail or a high-touch distribution environment.
  • Highly organized.
  • Comfortable using technology on a daily basis. Proven experience using ERP, warehouse management, and inventory management systems.
  • Takes the initiative. Does not wait to be told what to do.
  • Speaks and understands English clearly. Strong preference for Spanish fluency as well.
  • Open and direct without being abrupt. Has the courage to address issues promptly.
  • Servant-leader who removes obstacles and engages with each member of the team.
  • Collaborative, not territorial. Works well with others to achieve company goals.
  • Energized by coaching team members and solving problems through process improvements.
  • Fosters mutual respect and appreciation for diversity.
  • Demonstrates a consistent sense of urgency and a strong work ethic.
  • Embraces store goals while being attentive to details.
  • Proactive.
  • Owns mistakes, asks for help, gives away credit to team members.
  • Unquestioned integrity.
  • Moderate flexibility, including the ability to work many Saturdays, in keeping with a traditional retail environment.
  • Preference for familiarity with residential construction or the home improvement industry, especially kitchen fixtures or other fields with big tickets and multiple skus.
  • Has the potential to advance to positions of greater responsibility. Willing to learn.

 

Physical/Environmental Requirements: 

Work is performed in a showroom/warehouse retail environment during traditional retail business hours.  Physical requirements include:

  • Extended periods of time working at a computer.
  • Extended periods of time walking and standing.
  • Speaking in person, on the phone, and by video.
  • Ability to lift/move large boxes.
  • Very limited travel may include the local market, nearby stores, and company meetings.

 

Compensation

  • Competitive salary plus quarterly and annual bonuses.
  • Benefits: Health, Vision, Dental, EAP, Disability, Life. PTO. 401k.
  • Advancement opportunities related to the continued rapid growth of the company.

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