Operations Manager

1 month ago

Baltimore, United States Baltimore Regional Housing Partnership Full time
Job DescriptionJob Description

The Opportunity

The Baltimore Regional Housing Partnership (BRHP), which operates the Baltimore Housing Mobility Program, is a 501(c)(3) that assists over 4,000 qualified families in moving from areas of concentrated poverty and obtaining quality and affordable housing in communities with strong schools, low crime, and ample job opportunities in high opportunity areas within Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties.

BRHP seeks an Operations Manager who supports BRHP’s mission and purpose and will provide effective project management and guidance to operations staff, along with excellent customer service to a diverse client population. Reporting to the Director of Operations, this supervisor will ensure the fine tuning of organizational operations, will coordinate the logistics for seeking and securing new lines of business, and will make recommendations for and assist with implementation of program improvements. The position requires someone that has the ability to serve as an organization-wide leader and competencies in both organizational macro-level and programmatic micro-level matters.


Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work for the Operations Manager. This is not a complete listing of all responsibilities, duties, or skills required.

• Work with Management team to ensure BRHP’s operations are efficient, consistent and reliable

• Ensure compliance with BRHP’s Administrative Plan, Policy & Procedures Guide, Standard Operating Procedures, HUD Regulations, and the Thompson settlement agreement

• Serve as project manager to drive new initiatives, process changes and improvements

• Manage special projects as assigned, including the document digitization effort, maintain adequate chain of custody records, ensuring minimal impact on staff, supervising temporary staff assisting with effort, quality control review of scanned files, and meta-data tagging

• Order and maintain inventories of office supplies and equipment, PPE for staff and clients, literature and forms in lobby

• Order, track and distribute all staff related items including but not limited to: apparel, office equipment, food, drink, utensils, office supplies, and personal protective equipment

• Develop and maintain tracking mechanism and chain of custody for physical assets such as laptops and other remote work equipment

• Evaluate procedures, resources, hardware and software to provide recommendations for advancing program excellence

• Direct the provisioning of accounts, software licenses, group permissions, and physical assets for new staff during onboarding process

• Provision software to staff as needed and monitor license counts

• Develop monthly calendar of in-office staff and ensure organization wide coverage for in-office functions

• Develop, implement and review operational policies and procedures

• Maintain and track schedule of required internal and external reporting

• Establish methods for documenting internal operational processes related to on and off boarding employees

• Monitor, anticipate and communicate to staff any events impacting operations and staff availability, including closures for holidays, emergency/weather events, trainings, and events in and around the office

• Supervise team of Customer Care Representatives, ensuring proper training, coverage and resources for operational needs

• Inform staff of operational changes, solutions to common issues, and other technological changes

• Serve as main point of contact with building management to address concerns, maintenance requests, closures, or any other issue affecting operations

• Maintain and update the telephone system and develop new methods for handling high call volume as well as maintaining online appointment scheduling platform

• Oversee public and shared spaces in office, including but not limited to the reception/lobby, kitchen, lunch/break room, copy/mail room, board room, and others to ensure BRHP is serving visitors professionally and efficiently

• Monitor and approve staff timesheets, performance plans, evaluations and disciplinary actions

• Other duties as assigned


General Requirements

• Honesty and integrity

• Strong work ethic

• Professional behavior and respect for colleagues, clients and external partners

• Collaborative, supportive approach to work, open-minded to learning new process with an ability to manage change

• Ability to work in a fast-paced, team environment

• Ability to handle and prioritize multiple projects, deadlines, and excellent time management

• Experience working with a diverse population

• Sense of humor


Required Knowledge & Skills

• Ability to effectively collaborate with, coach and motivate staff

• Ability to gain thorough knowledge of and to interpret and implement BRHP’s policies and procedures

• Ability to act as a representative of BRHP to the public

• Experience providing effective, direct counseling services to low-income clients

• Excellent interpersonal, mediation, counseling and communication skills (written and oral)

• Excellent customer service and organizational skills

• Strong attention to detail


Qualifications

• Bachelor’s degree from a regionally accredited institution in Economics, Mathematics, Statistics, Public Policy, Data Science or a closely related field and 2 years of work experience in the related field or

• 10 years of related work experience

• 3 years of supervisory experience for a public agency or nonprofit organization, or related experience in direct social services field


Preferred Qualifications

• Prior experience working with a Housing Choice Voucher program or other affordable housing program

• Knowledge of SharePoint, and Yardi software


How to Apply

• Submit a cover letter explaining interest in and fit for the Operations Manager opportunity, along with a resume, through BRHP’s career portal.

• For more information about the organization, visit www.brhp.org

• Job Type: Full-time, exempt, with benefits package

• Salary: $60K-$65K annually


**Please note: Though we are currently operating under a hybrid work model, an onsite/in-office presence is required In addition, under the guidance of the Equal Employment Opportunity Commission (EEOC) on workplace COVID 19 vaccination policies and in accordance with BRHP’s duty to provide and maintain a workplace that is free of known hazards to protect the health of our employees, their families and our customers, BRHP requires employees to provide proof of the COVID-19 vaccination when asked. Effective July 1, 2021, newly hired employees must provide proof of the COVID-19 vaccination (including initial doses and booster) at hire. Only an approved reasonable accommodation will be accepted to be exempted from this requirement for newly hired employees. If proof of the COVID-19 vaccination is not provided at or before Onboarding, then a negative COVID-19 test taken within the last 72 hours must be submitted on your first day in the office. **


  • Operations Manager

    4 weeks ago

    Baltimore, United States R+L Carriers Full time

    Operations Manager, $85,000 to $95,000 Full-Time, Monday - Friday, 9pm - 7am  Earn 1 week of vacation after 90 days of employment Come and experience the difference with R+L Carriers   R+L Carriers has immediate need for an Operations Manager to plan, organize, manage, and direct service center operations at our Baltimore, MD Service...

  • Operations Manager

    3 days ago

    Baltimore, Maryland, United States Ryder System, Inc. Full time

    Job SummaryThe Operations Manager will oversee the day-to-day operations within an assigned function, and is responsible for all aspects of Operations and Account Management. Mainly responsible for the leadership of direct reports as well as the attainment of daily operational goals within his/her assigned functional area.Key ResponsibilitiesCustomer service...

  • Operations Manager

    24 hours ago

    Baltimore, Maryland, United States Ports America Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Manager to join our team at Ports America. As an Operations Manager, you will be responsible for the safe and efficient maintenance and repair of various customers' shipping equipment.Key ResponsibilitiesDevelop and execute operating plans to improve customer service, productivity, safety,...

  • Operations Manager

    2 days ago

    Baltimore, Maryland, United States Michaels Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Michaels. As a key member of our leadership team, you will be responsible for leading the operational processes to deliver sales and profits while protecting our assets.Key ResponsibilitiesAssist the Store Manager in planning and supporting the scheduling and...

  • Operations Manager

    2 months ago

    Baltimore, United States Home Surplus Full time

    Job DescriptionJob DescriptionSalary: Company Home Surplus is a retail warehouse superstore for cabinets, doors, and more, featuring in-stock products, expert design, and reliable service at value prices. Home Surplus aspires to be the first choice of contractors and consumers in cabinets, countertops, doors, and windows. After operating as a single...

  • Operations Manager

    6 days ago

    Baltimore, Maryland, United States National Spine & Pain Full time

    Center Manager PositionWe are seeking a Center Manager to oversee the efficient daily operations of our office locations. The main responsibilities include managing administrative and clinical staff, ensuring a professional workflow, and supporting providers in daily tasks.Supervise all center staff, including scheduling, performance evaluations, and...

  • Operations Manager

    3 months ago

    Baltimore, United States Ryder System, Inc. Full time

    RyderOperations Manager Baltimore, MD, 21217, USA Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. () We are immediately hiring an Operations Manager in Baltimore, MD for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. ...

  • Operations Manager

    2 weeks ago

    Baltimore, Maryland, United States GF Full time

    Embark on a Journey in ManagementConsider this role as a stepping stone for your management aspirations. Our extensive training program is designed to be both demanding and rewarding. Unlike many organizations, we prioritize growth and development, providing you with experienced mentors to cultivate your sales, leadership, and essential management skills. We...

  • Facilities Operations Manager

    1 day ago

    Baltimore, Maryland, United States Maryland Zoo Full time

    Job SummaryThe Maryland Zoo is seeking a highly skilled and experienced Facilities Operations Manager to oversee the maintenance and upkeep of our facilities. This is a critical role that requires a strong background in facilities management, maintenance operations, and team leadership.Key ResponsibilitiesMaintenance OperationsOversee the daily maintenance...

  • Facilities Operations Manager

    3 days ago

    Baltimore, Maryland, United States Medxcel Full time

    Job SummaryMedxcel is seeking a highly skilled and experienced Facilities Operations Manager to join our team. As a key member of our facilities management team, you will be responsible for ensuring the safe and efficient operation of our facilities, while maintaining compliance with regulatory and safety guidelines.Key ResponsibilitiesFacilities Operations:...

  • Investment Operations Manager

    3 weeks ago

    Baltimore, United States John Evans Recruiting Full time

    John Evans Recruiting is representing a highly innovative and entrepreneurial asset management firm in downtown Baltimore in their search for an Investment Operations Manager.The Investment Operations Manager will be hands-on in supporting this 10-person company in investment/trading operations as well as internal back office operations of the firm.Primary...

  • Investment Operations Manager

    3 weeks ago

    Baltimore, United States John Evans Recruiting Full time

    John Evans Recruiting is representing a highly innovative and entrepreneurial asset management firm in downtown Baltimore in their search for an Investment Operations Manager.The Investment Operations Manager will be hands-on in supporting this 10-person company in investment/trading operations as well as internal back office operations of the firm.Primary...

  • Telecommunications Operations Manager

    1 month ago

    Baltimore, United States Stone Hendricks Group Full time

    Job Title: Operations ManagerDepartment: OperationsReports To: President75k-100k+ Annual SalaryJob Purpose:The Operations Manager is responsible for planning, directing, and overseeing all field project activities, ensuring the effective and efficient execution of work within budgetary constraints. This role also involves managing human resources, safety...

  • program manager senior iv

    1 month ago

    Baltimore, Maryland, United States State of Maryland - MLGCA Administration and Operations Full time

    IntroductionThe Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also...

  • Restaurant Operations Manager

    3 days ago

    Baltimore, Maryland, United States Slutty Vegan, Inc. Full time

    Job Description**About the Role**The Restaurant General Manager will lead the operation of our restaurants, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, hiring, termination and...

  • Logistics Operations Manager

    2 weeks ago

    Baltimore, Maryland, United States ABF Freight Systems Full time

    Position OverviewThe Logistics Operations Manager plays a crucial role in managing terminal activities and leading a team of Operations Supervisors. This position is essential for ensuring the efficient delivery and collection of freight while maintaining high levels of customer satisfaction.Key ResponsibilitiesOversee daily terminal operations to ensure...

  • Concessions Operations Manager

    3 days ago

    Baltimore, Maryland, United States Compass Group Poland Sp. z o.o. Full time

    About LevyLevy is a leading provider of hospitality services, recognized for its innovative approach to delivering exceptional experiences in the sports and entertainment industry. As a member of Compass Group, Levy operates in a dynamic and fast-paced environment, driven by a passion for excellence and a commitment to customer satisfaction.Job SummaryThe...

  • Distillery Operations Manager

    1 week ago

    Baltimore, United States Sagamore Spirit Full time $21 - $23

    Job DescriptionJob DescriptionAbout Sagamore Spirit Distillery:Sagamore Spirit Distillery, based in Baltimore, MD, is renowned for its commitment to crafting exceptional American whiskey. With a focus on tradition, quality, and innovation, Sagamore Spirit has established itself as a leader in the spirits industry. Our distillery is dedicated to producing...

  • Transportation Operations Manager

    4 days ago

    Baltimore, Maryland, United States Transdev Full time

    Job SummaryWe are seeking a highly skilled Transportation Operations Manager to join our team at Transdev. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our transportation services.Key ResponsibilitiesOperational Oversight: Provide leadership and guidance to our operations team to ensure...

  • Facilities Operations Manager

    3 days ago

    Baltimore, Maryland, United States LifeBridge Health Full time

    About the Role:The Facilities Manager plays a vital role in ensuring the success of LifeBridge Health by overseeing the management and maintenance of our facilities. This position requires a professional with a strong background in property management, healthcare, and hospital operations.Key Responsibilities:Manage and maintain the physical environment of...