Healthcare Contact Center Manager

2 months ago

Vancouver, United States NORTHWEST SURGICAL Full time
Job DescriptionJob Description

Rebound is the largest orthopedic and neurosurgical practice in the Portland-Vancouver area with an array of sub-specialties including orthopedics, brain and spine care, sports medicine, physiatry, and physical therapy. We are proud to be the team physicians for the Portland Trail Blazers, the Portland Winterhawks and several collegiate teams and celebrate over 50 years of serving the community with a commitment to providing superior service to our patients.

We are looking for a full time Patient Access Manager for our Call Center team in Vancouver, WA. The Patient Access Manager is responsible for overseeing organizational and administrative operations of Patient Access Department/Call Center i.e. Clinical, Scheduling & Referral activities to ensure high levels of quality, patient satisfaction and provider satisfaction. They will also direct staff activities to ensure high quality patient care and compliance with established clinic protocols and human resources policies, and are responsible for site performance and financial management.

The ideal candidate will possess great organizational skills and energy, a can-do attitude, a desire to learn the practice, and a collaborative team spirit. The candidate will also possess excellent interpersonal skills, a superior commitment to patient care, and the ability to work closely with patients and physicians. This position will be based out of our Stone Mill location, though there is the potential for a hybrid schedule once established in the role.

Responsibilities:

  • Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
  • Responsible for ensuring high levels of patient satisfaction and service to all areas of the clinic.
  • Assist Director in development, implementation and evaluation of services, programs, policies and procedures and performance standards to achieve department goals.
  • Responsible for new provider onboarding management i.e. afterhours answering service, provider preferences and assigned scheduler management.
  • Responsible for developing and maintaining department scheduling protocols.
  • Assist with systems development and programming. Support program growth and efficiency through participation in operational projects to drive efficiency including improvements in internal tools, IVR, reference materials, etc.
  • Works with Director to provide monthly reports and identify outcomes and opportunities for improvement to meet department KPIs.
  • Responsible for the creation and maintenance of all department training programs and materials.
  • Facilitate and maintain outstanding working relationships with referral sources.
  • Ensure all call escalations are handled and followed up on appropriately and within a timely manner.
  • Interview, hire, and onboard new team members
  • Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
  • Perform other duties as assigned.

Requirements:

  • Bachelor’s Degree in management or healthcare highly preferred; Equivalent expertise considered in lieu of educational requirements.
  • Prefer 5+ years call center management experience. Health care setting preferred.
  • Strong coaching and mentoring skills with a passion for developing and growing your team.
  • Coachable, focused on continued growth and development.
  • Strong team building, collaboration, and motivational skills.
  • Ability to effectively influence and communicate to all levels of the organization, with excellent written and verbal communication skills.
  • Builder and self-starter who is willing to develop SOPs, drive system recommendations, address operational gaps, and continuously look for ways to improve the business.
  • Ability to multi-task in a fast-paced environment and problem solve complex situations.
  • An analytical background, with experience analyzing data (agent level performance, queue data, and overall business performance metrics) to identify gaps and actionable insights computer programs.
  • Ability to answer multiple phone lines with the highest level of customer service.

Proud to Offer:

  • Medical/Vision/Rx
  • Dental
  • 401(K) Retirement Plan, including discretionary profit sharing
  • Company paid Life Insurance/AD&D
  • Voluntary Life insurance/AD&D
  • Company paid short and long-term disability
  • Flexible Spending and Health Saving Accounts
  • Employee Assistance Program
  • Paid Time Off accrued at up to 24 days in your first year based on FTE
  • Free Parking

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team


This is a full-time, 40 hour per week position.

  • Travel Physical Therapist

    3 days ago

    Vancouver, Washington, United States SkyBridge Healthcare Therapy Full time

    Job Title: Travel Physical TherapistJob Summary:SkyBridge Healthcare Therapy is seeking a skilled Physical Therapist to join our team as a travel therapist in Vancouver, Washington. As a travel Physical Therapist, you will have the opportunity to work with a variety of patients and develop your skills in a dynamic and fast-paced environment.Job...

  • Healthcare Operations Manager

    6 days ago

    Vancouver, Washington, United States CenterWell Home Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Healthcare Operations Manager to join our team at CenterWell Home Health. As a key member of our leadership team, you will be responsible for overseeing the clinical operations of our home health services, ensuring the highest level of quality care for our patients.Key ResponsibilitiesDevelop and...

  • Healthcare Provider

    2 weeks ago

    Vancouver, Washington, United States HEALTHCARE RECRUITMENT COUNSELORS Full time

    Job OverviewWe are seeking a dedicated and experienced Physician Assistant or Nurse Practitioner to become a vital part of our healthcare team. This full-time position offers a balanced work schedule with a 4-day work week and 4 weeks of paid time off annually (equivalent to 160 hours). Our practice operates without on-call duties, allowing for a more...

  • Permit Center Operations Manager

    2 weeks ago

    Vancouver, Washington, United States The City of Vancouver Full time

    Salary Range $7,780.00 Job Summary This position is being re-posted. The Permit Center Operations Manager is responsible for planning, organizing, supervising, coordinating, and actively participating in the activities of the team dedicated to assisting clients with navigating the City's planning, building, development, and permitting procedures. This...

  • Business Office Manager

    4 weeks ago

    Vancouver, United States Southwest Washington Regional Surgery Center Full time $81,723 - $102,148

    Job DescriptionJob Description Company Highlights:Market Leadership: SWRSC is one of the largest ambulatory surgery centers in the Pacific Northwest. We are aligned with Rebound Orthopedics.Clinical Leader: Featuring a fast paced multi-specialty ASC performing over 10,000 cases annually. High volume specialties include orthopedics, total joints, neuro,...

  • Appointment Center Representative

    1 week ago

    Vancouver, United States Willamette Dental Group Full time

    The Appointment Center Representative will provide quality telephone customer service through efficient scheduling and effective communication with patients, doctors, office managers and office staff by utilizing scheduling guidelines. This position Representative, Customer Service, Microsoft, Office Manager, Retail, Healthcare, Patient

  • Healthcare Provider

    6 days ago

    Vancouver, Washington, United States SEA MAR Community Health Centers Full time

    About the PositionSea Mar Community Health Centers is seeking a dedicated and compassionate Rheumatologist to join our team of healthcare professionals. As a Rheumatologist, you will play a vital role in providing high-quality patient care and contributing to the overall mission of our organization.Key ResponsibilitiesProvide comprehensive Rheumatology...

  • Fitness Center Assistant Manager

    2 weeks ago

    Vancouver, Washington, United States Planet Fitness Full time

    Position OverviewPlanet Fitness is on the lookout for an Assistant Manager to play a pivotal role in managing gym operations while ensuring an exceptional experience for our members. This position is ideal for individuals who thrive in a supportive and energetic environment.Key ResponsibilitiesOversee daily operations of the fitness center.Manage and mentor...

  • Healthcare Access Coordinator

    2 weeks ago

    Vancouver, Washington, United States PeaceHealth Full time

    PeaceHealth is in search of a Healthcare Access Coordinator for a Full Time, 1.00 FTE, Day position. The compensation for this role at PeaceHealth is competitive and commensurate with experience and qualifications. This position plays a crucial role in facilitating the interactions between scheduling, insurance verification, and pre-certification processes....

  • Plasma Center Operations Leader

    2 weeks ago

    Vancouver, Washington, United States CSL Plasma Full time

    The OpportunityThis role is pivotal in overseeing the daily operations and staff management at our plasma collection center, ensuring optimal efficiency in plasma donation processes.You will be accountable to the Center Manager.The Role+ Ensure compliance with Standard Operating Procedures (SOPs) by supervising daily activities at the center. Provide clear...

  • Center Medical Specialist

    4 days ago

    Vancouver, Washington, United States Grifols Full time

    About the JobAs a Center Medical Specialist at Grifols, you will play a vital role in ensuring the health and well-being of donors at our plasma donation centers. Your primary responsibilities will include:Performing physical examinations and establishing medical histories to determine donor suitabilityBuilding rapport with donors to ensure overall customer...

  • Nurse (Community Living Center)

    3 months ago

    Vancouver, United States Department Of Veterans Affairs Full time

    Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment....

  • Nurse Manager

    5 days ago

    Vancouver, Washington, United States Clinical Management Consultants Full time

    About the Role:The Clinical Management Consultants team is seeking an experienced Oncology Center Nurse Manager to join our team. As a key member of our clinical leadership team, you will be responsible for overseeing the ambulatory oncology care provided by nurses in our state-of-the-art Cancer Center.Key Responsibilities:Oversee the efficient and thorough...

  • Healthcare Receptionist Opportunity

    7 days ago

    Vancouver, Washington, United States Sea Mar Community Health Centers Full time

    Position OverviewSea Mar Community Health Centers is a community-oriented organization established to deliver comprehensive health and social services to a diverse population, with a focus on serving Latinos in Washington State. We are dedicated to ensuring access to quality care for all individuals, regardless of their background or ability to pay.Role:...

  • Healthcare Assistant

    2 weeks ago

    Vancouver, Washington, United States NORTHWEST SURGICAL Full time

    Position OverviewNORTHWEST SURGICAL is a leading provider in orthopedic and neurosurgical care, specializing in various sub-disciplines such as orthopedics, brain and spine treatment, sports medicine, physiatry, and rehabilitation services. Our commitment to excellence has made us a trusted partner in the healthcare community.We are currently seeking a...

  • Travel Physical Therapy Assistant

    3 days ago

    Vancouver, Washington, United States SkyBridge Healthcare Therapy Full time

    Job Title: Travel Physical Therapy AssistantJob Summary: SkyBridge Healthcare Therapy is seeking a skilled Physical Therapy Assistant to join our team for a travel assignment in Vancouver, Washington.Job Responsibilities:Provide physical therapy services to patients in a variety of settings, including hospitals, clinics, and rehabilitation centers.Assist...

  • Care Center Director

    5 days ago

    Vancouver, Washington, United States Prestige Care Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Prestige Care. As a key member of our leadership team, you will be responsible for managing the daily operations of our care centers, ensuring the highest level of care and quality of life for our residents.Key ResponsibilitiesExercise sound leadership and...

  • Healthcare Reception Specialist

    1 week ago

    Vancouver, Washington, United States American Family Care Camas Full time

    Position OverviewThe Healthcare Reception Specialist serves as a vital customer service representative, acting as the initial point of contact for patients within the clinic. This role is essential in fostering a positive patient experience through effective check-in, registration, and communication regarding insurance details.Key Benefits:401(k)...

  • Healthcare Reception Specialist

    2 weeks ago

    Vancouver, Washington, United States Sea Mar Community Health Centers Full time

    Position OverviewSea Mar Community Health Centers is a well-established, community-focused organization dedicated to delivering comprehensive health, human, housing, educational, and cultural services to a diverse population, with a strong emphasis on serving the Latino community in Washington State. We proudly offer our services to all individuals,...

  • Healthcare Receptionist Opportunity

    7 days ago

    Vancouver, Washington, United States Sea Mar Community Health Centers Full time

    Position OverviewSea Mar Community Health Centers is a prominent Federally Qualified Health Center (FQHC) dedicated to delivering high-quality, comprehensive health and social services to diverse populations, particularly focusing on Latino communities in Washington State. Our organization is committed to serving all individuals without discrimination based...