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Utility Player

3 months ago


Katy, United States Urgent Care for Kids Full time
Job DescriptionJob DescriptionDescription:

Who We Are


Are you passionate about transforming children's healthcare? Urgent Care for Kids by Goodside Health is looking for dedicated individuals to join our team and help us change the way healthcare is delivered.


With 13 clinic locations across Texas—9 in DFW, 2 in Houston, and 2 in Austin—Goodside Health is at the forefront of pediatric urgent care. Our services span multiple healthcare delivery verticals, including brick-and-mortar pediatric urgent care, adult and pediatric telemedicine, and SchoolMed, our innovative school-based healthcare service.


Our mission is clear: to ensure equitable and accessible healthcare for all children. We are driven by a purpose to close the gaps in children's healthcare through innovation and execution. Join us in making a difference and be part of a team that is unified by this important mission.


The Role


We are on the hunt for sharp and innovative Utility Players who share our core values: Passion, Humility, Adaptability, Nurture, and Experience. These clinicians, typically Certified Medical Assistants and Licensed Vocational Nurses, embody the true definition of a team player. Our core values are at the heart of everything we do


The term “Utility Player” refers to a versatile clinician responsible for covering front desk and reception (including insurance verification and patient registration), back-office care, triaging, radiology, curbside labs, and many other essential duties to ensure our clinics run smoothly. Above all, Utility Players are warm, humble, passionate about healthcare, and dedicated to providing 5-star care to our patients and their families.


Critical Success Factors of a Utility Player

  • Operates with a sense of urgency and adeptly handles multiple tasks simultaneously
  • Acts as a steward of information, willingly training new team members
  • Accepts daily assignments with grace and enthusiasm
  • Demonstrates exceptional customer service skills
  • Takes initiative to assist others and complete tasks without being asked
  • Communicates clearly with the provider on duty, maintaining professionalism and tact in daily tasks
  • Exhibits a passion for pediatrics and a desire for professional growth

The Culture and Team


Alongside the Clinic Management team, our clinicians are supported by the Clinical Operations team. This team collaborates closely with the clinics on inventory management, continuing education, and other initiatives to ensure optimal performance.

We celebrate our achievements together on our Employee Engagement Platform, Assembly. We maintain open communication with our C-Suite Executives and stay informed about company updates through monthly Company Town Halls. Additionally, our People Operations team regularly conducts open surveys to gather input on the employee experience.


Responsibilities include but are not limited to:

  • Triage patients upon arrival
  • Communicate with the provider when the patient is ready, providing a brief summary of symptoms and any abnormal vitals
  • Document and summarize visits in the EMR system (eMDs)
  • Assist the provider with procedures and patient care, including splinting, radiology, vaccines, medication administration, and phlebotomy
  • Administer and document medication as directed by the provider
  • Prepare, clean, and maintain exam and treatment rooms
  • Obtain labs and call back patients with results
  • Provide patient education at the end of the visit and address any follow-up questions
  • Position patients for radiology procedures and remove all artifacts (training provided by UC4K)
  • Handle front office responsibilities including insurance verification, patient registration, answering phones, and performing monetary transactions
  • Perform any other duties as assigned

Urgent Care for Kids Benefits


All full-time staff members are eligible to participate in our suite of benefits on the first day of the month following 30 days of employment.

  • Competitive salary & incomparable company culture
  • Medical, Dental, and Vision coverage with several tiers of coverage to choose from
  • Accident, critical illness and hospital indemnity insurance
  • Company-paid basic life insurance
  • Voluntary life & disability insurance (short-term and long-term options available)
  • Legal & identity theft protection
  • PTO

All full-time and part-time staff members are eligible for the below benefits.

  • 401(k) plan
  • Professional Development Reimbursement
  • Employee Assistance Program (company-paid)
  • Free in-clinic and telemedicine visits for employees and dependents
  • Corporate Discount Program, including discounts on flights, hotel stays, theme park tickets, retail, and more
  • Company-paid BLS and PALS renewal classes

Katy Clinic Hours of Operation:

Monday - Friday: 12:00pm – 9:00pm

Saturday / Sunday: 9:00am – 5:00pm


Goodside Health is grateful for all candidate submissions, however this role is not outsourced to external vendors at this time.

Requirements:


  • Passion for working with children
  • Experience in a Pediatric Office, Pediatric Hospital, or Urgent Care within the past 3 years, with a minimum duration of 6 months
  • Certified Medical Assistant (CMA, RMA) or Licensed Vocational Nurse (LVN) with a Texas license
  • BLS certification required (online renewal accepted by the American Heart Association)
  • Knowledge of HIPAA, OSHA, basic clinical procedures, CLIA-Waived Testing, and EMR software
  • Ability to work in a fast-paced environment